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The Learning Business Partner Product Knowledge is accountable for improving how product knowledge materials are built/created, scaled and utilized by store employees at the point of sale (full price, off price, stores and .com) to establish our retail employees as fashion authorities in the eyes of our customers.
Key responsibilities will include a thorough current state analysis of existing tools in order to draft a strategy (short-term and long-term) which outlines what new materials/processes are needed and how these can be sustained seasonally. This strategy will consider both how to onboard new employees as well as how to improve product knowledge retention in the existing staff and will include recommendations on resources for the program to launch.
This role will specifically focus on improving product knowledge retention and usage by applying adult learning theories and considering additional soft selling skills that should accompany product knowledge training. The plan will also consider immersion strategies to drive business impact, with a strong orientation towards enabling and delivering transformational change to further Nordstrom’s retail KPIs through collaboration with internal teams.