ESSENTIAL DUTIES AND RESPONSIBILITIES:
Facilitate both management and line-level curriculum to the standards of The Post Oak Training and Development.
Facilitate annual needs assessments as directed / required.
Become the subject matter expert on Forbes 5 Star standards and training initiatives
Receive analyze and communicate service level scores to all levels of the hotel.
Measure tangible benefits of training and development initiatives.
Support the development, implementation, and evaluation of all career pathing, upward mobility, succession planning programs & initiatives.
Conduct and oversee the new hire orientation.
Lead processes which leverage available business intelligence to identify learning and development needs, communicate deviations in performance, and partner with business leaders to address identified deviations.
Lead and track performance appraisals within the hotel.
Make recommendations for continuous improvement initiatives, programs, and activities to enhance and refine The Post Oak service.
Support HR initiatives as needed/requested
Manage relationships with External Partners / Vendors / Educational Institutions / relevant government agencies.
Revise learning programs as necessary, in order to adapt to the changes that occur in the work environment or Organizational Strategy.
Responsible for hiring, training, coaching, and performance management of Departmental Trainers.
Promote positive public/employee relations at all times.
Demonstrate a commitment to ensuring responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Perform other duties as assigned by direct leadership.
The position will directly or indirectly supervise the following positions:
Ability to work flexible schedules, including nights, weekends and holidays is required.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
Excellent interpersonal, organizational, and communication skills.
Display strong work ethic and team work.
EDUCATION and/or EXPERIENCE:
Bachelor’s Degree required (or equivalent experience of 4 to 5 years in Hotel Operations, Food & Beverage, HR in lieu of formal education).
Firm understanding of adult education theories & principals with experience in direction operationalization of such.
Strong project management and operation skills.
Strong analytical and creative thinking skills.
Management / Leadership training experience preferred.
Working knowledge of MS Word, MS Excel, MS Power Point, MS Project.
Ability to perform under pressure while managing multiple deadlines.
Experienced in measuring tangible value derived from department initiatives.
Strong working knowledge of root cause analysis.
Must be able to communicate effectively with guests, team members, and management in English, specific to position duties and responsibilities.
Must be able to complete standard forms and reports.
DISCLAIMER: This is not an exhaustive list of all responsibilities, requirements and skills. Leadership reserves the right to revise the job or to require that different tasks be performed as necessary.
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