Learning Advisor

Citigroup Inc   •  

Irving, TX

Industry: Accounting, Finance & Insurance


8 - 10 years

Posted 37 days ago

Learning Advisor – Global Consumer Technology

Citi's Global Consumer Group serves consumers through retailbanking, cards, and consumer finance, providing a full range of innovative and comprehensive products and services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise.

Job Purpose

  • Contribute to strategic planning and the identification/execution of critical initiatives in support a global technology function.
  • Provide leadership and direct oversight on the planning and execution of GCT learning and development solutions.
  • Implement innovative performance consulting to equip GCT exempt employees with the required knowledge and skill to execute against technology-focused organizational objectives.
  • Routinely advise, support, and interact with business/function team leaders responsible for a global technology function.

Primary Accountabilities

  • Strategic and tactical planning for training initiatives. Includes achieving alignment within designated client groups and senior leadership teams, resource allocation, ongoing development and maintenance of the strategy.
  • Provide direct oversight and ensure accountability for execution of training development, budgeting, reporting, and scheduling practices.
  • Efficient management of assigned training budget; leverage knowledge of technology trends and learning best practices to deliver compelling learning solutions
  • Facilitate the training discovery and intake process for designated stakeholder group(s), identifying performance improvement opportunities and recommending an effective training response.
  • Establish partnership with identified client groups to plan and deliver comprehensive training strategies and services, including organizational learning, leadership, employee onboarding, career pathing, performance management etc.
  • Needs identification and assessment related to staff development, performance, and process improvements.
  • Influence and align operating and performance targets; Work with designated leadership tier(s) to define measures of success and measurable link between training and performance. Develop and enable a complete "feedback loop" across the operating groups, to ensure alignment and continuous improvement.
  • Communicate, within designated line(s) of business and stakeholder group(s), the mandate and capabilities of Consumer Learning. Achieve organizational alignment around the team strategy, structure, metrics and implementation tactics.


  • University degreerequired in Learning, Information Technology, Business, HR, or related field. Advanced degreepreferred.
  • Minimum 7 years of professional work experience
  • Broad understanding of adult learning principles and performance improvement strategies, including instructional design management
  • Demonstrated experienceapplying analytical, evaluative and problem solving abilities to manage complex program implementations, including budgeting, scheduling, and communications
  • Strong program and project management skills
  • Proven leadership ability, with virtual and geographically distributed teams
  • Excellent written and oral communication skills, with demonstrated experience/skill in communicating with business leadership
  • Strong interpersonal skills with ability to motivate in a team oriented, collaborative environment. Agile / scrumexperience a plus.

Must Have Competencies

  • Performance consulting
  • Impact and influence
  • Managing a vision and purpose
  • Informing skills (ability to get work done through others)
  • Project management
  • Financial acumen
  • Analytical and reporting
  • Negotiation skills
  • Presentation skills

  • Job ID: 19011176