Lead Valuation Manager, Fashion in New York, NY

$80K - $100K(Ladders Estimates)

The RealReal   •  

New York, NY 10001

Industry: Retail & Consumer Goods

  •  

5 - 7 years

Posted 48 days ago

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we're growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. We're proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation's prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we're looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

This position is based in New York, NY and will report to the Associate Director of Valuations Team.

DUTIES & RESPONSIBILITIES

  • Facilitate valuation appointments; working with clients to provide an elevated and non-contentious experience, while educating them on their items' value in our marketplace
  • Accountable for the experience of all clients, consignors, and sales team members engaged with regional Luxury Consignment Office services
  • Responsible for executing consistent messaging and language around authentication and pricing communications; Lead is responsible for teaching this language to new and existing employees
  • Assist in defining the LCO experience through transparent language and maintaining brand standards
  • Ensure the brand image is maintained, the highest level of luxury customer experience is delivered and support the brand's vision in all that you and your team does
  • Provide pre-consignment pricing services as requested of the Luxury Consignment Office by consignors and sales team members
  • Maintain strong understanding of pricing trends and sell-thru velocity of product categories in our marketplace by working with the Pricing and Authentication teams
  • Accountable for the sell thru and velocity of the product their team has priced
  • Accountable for the conversion rate of appointments to consignments
  • Accountable for accuracy of authentication and pricing of product reviewed by Valuations Team
  • Lead and mentor a team of Valuation Managers in their item categories in their respective offices
  • Develop team in increasing Expert knowledge; work with Leadership to develop strategic methods to build increased knowledge
  • Identify process gaps in learning and knowledge; gather and analyze data to critically evaluate and improve the consignor experience, assess regional impact, and recommend solutions
  • Ensure strong and nurtured partnerships with cross-functional team members (Expert Resources, Authentication, Sales Team)
  • In partnership with Expert Resources, ensure SOPs are effectively executed and TRR authentication and pricing standards are maintained
  • Hiring manager for respective office
  • Support program strategy for training and knowledge management
  • Ensure all Experts are equipped with the necessary knowledge, skill sets and standards; ensure team is motivated and engaged in contributing to the achievement of business supply and demand goals, as well as company's vision and values
  • Conduct post training evaluation to ensure effectiveness and continuous improvement

REQUIREMENTS

  • Bachelor's degree from accredited college or university
  • 5+ years experience understanding and delivering values as a product expert
  • 2-5 years experience working in the luxury space in a customer facing role
  • Team player able to work effectively and collaboratively across all departments to meet goals and deadlines
  • Graduate Gemologist certification from the Gemological Institute of America
  • Passion for delivering a luxury experience each and every day
  • Open to regional travel per sister office needs and local satellite events
  • Pricing expertise
  • Polished, professional presentation skills
  • A high degree of business acumen, sophistication, and the ability to quickly establish trust with consignors
  • Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected
  • Effective communicator (both verbal and written)
  • Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required


Valid Through: 2019-10-21