Lead UX Researcher - NSX

VMware   •  

Palo Alto, CA

Industry: Technology


11 - 15 years

Posted 97 days ago

This job is no longer available.

Job IDR181664

UX Researcher

NSX Product Line, Networking & Security Business Unit

The NSX design team in Palo Alto is looking for a UX Researcher to tackle some of VMware’s most exciting challenges. This role requires substantial contribution towards product strategy, and acute evaluation of our impact on our customer experience. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward

We are looking for a passionate individual to lead the user research activities for a portfolio of customer solutions. You will own the UX insights strategy partnering with Product Management. You will plan, execute and analyze user research to understand customer context and needs and translate findings into artifacts such as personas, journeys, tasks analyses, etc., to communicate their findings in business consumable ways.

Location: Palo Alto, CA

Primary Responsibilities

  • Represent the needs of customers and their end users, gathered via various research methodologies from discovery through design validation techniques
  • Plan, lead, facilitate, analyze and report on various research initiatives
  • Communicate your findings through artifacts such as personas, journeys, task analyses, etc. as needed at all levels of the organization
  • Partner closely with Product Management to influence the product strategy and roadmaps with validated user research findings
  • Collaborate on feature definition and user story creation as needed
  • Work collaboratively inside a cross-functional team, effectively integrating your research into the product definition and design phases
  • Should be comfortable with architectural design tasks such as user flows, information architecture definition, wireframing, etc. with the aim of communicating design opportunities to the broader Design and Product teams
  • Support design validation and/or iteration through iterative usability testing
  • Identify and document research best practices
  • Validate design direction through participatory design, early concept testing, formative and summative usability testing

Qualifications and Requirements

  • Preferred advanced degree (or equivalent experience) in the Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related degrees
  • At least 10 years or equivalent combination of education and experience successfully applying customer-centered design
  • Experience planning, developing and conducting User Research and Testing
  • Experience working with Enterprise IT software
  • Comfortable in a customer facing role where you need to represent the VMware brand
  • Knowledge of user interface design, usability evaluation techniques, perception, cognition, and experimental design
  • Must have strong written and verbal English communication skills
  • Knowledge of user interface design, usability evaluation techniques, perception, cognition, task analysis, experimental design and statistics
  • Mobile and web application design experience across various platforms (iOS, Android, Windows) including demonstrating an understanding of responsive web design
  • Obsessed with the relentless pursuit of UX perfection
  • Demonstrate proficiency with Sketch or other wireframe tools

What we would love to see from you before or during an interview:

  • An inspiring portfolio representing the process you follow to build Insanely Great Experiences
  • Demonstration of any accessible projects you have built