Lead User Experience Researcher


Johnston, IA

5 - 7 years

Posted 231 days ago

  by    Matty Meyerberg

This job is no longer available.


The Lead User Experience Researcher will develop a UX strategy for our company to help the organization build a user-centric approach for solutions that span our web and mobile platforms. In addition, you will:

?        Provide insights to our application development teams through the practical application of Human Factors principles

?        Use appropriate research methodology, tools, and protocols to conduct user-centered research to understand their stated and unstated needs and pain points

?        Collaborate with UX design team to translate end user needs to wireframes, PoC and Prototypes

?        Lead discussions and presentations with stakeholders from various business functions on key learning, concepts that can solve end user problems

?        Be a change agent to evangelize UX concepts and practices across the company to create awareness and support



?        Excellent communication skills with strong thought-leadership who can effectively lead complex discussions, lead research sessions, present design concepts and lead workshops

?        Experience with user research methods including focus groups, user interviews, direct observation sessions, eye-tracking, ethnographic research, contextual inquiries, etc.

?        Experience defining Information Architecture by using tools such as card sorting, content strategy, reverse card sorting or other proven content structures for web and mobileexperiences

?        Strong project management skills to effectively manage multiple projects with multiple stakeholders

?        4+ years work experience in a Human Factors or User Research role

?        4+ years experience defining and executing User Experience activities as part of a product/ application development team

?        2+ years demonstrated team leadership and/or mentoring experience

?        Ability and willingness to travel domestically and internationally up to 20% 

What Makes You Stand Out

?        Portfolio of work that demonstrates interaction design experience

?        Demonstrated ability to effectively communicate across functional areas and levels of management

?        A strong passion for proven and emerging interaction and UI design patterns

?        Experience defining and executing Human Factor related activities related to a significant project

?        Demonstrated ability to utilize prototyping and/or existing research to provide insights to design ahead of software builds

?        Ability to work with UX research suppliers to help execute user research strategies across multiple projects


Education :

Ideally, you will have a degree or equivalent work experience in the following:


?        A Bachelor's or Master's Degree in Human Factors, Engineering Psychology, Industrial Engineering, Human Computer Interaction, or related discipline

?        Advanced degree or PhD highly preferred