Lead Telecom Billing Analyst

Albertsons Distribution Center   •  

Phoenix, AZ

Industry: Retail & Consumer Goods


11 - 15 years

Posted 31 days ago

The Information Technology Department has an opening for a Lead Telecom Billing Analyst. This position is located in Phoenix, Arizona.

Key Responsibilities include, but are not limited to:

  • Lead and support the maintenance of Rivermine
  • Ensure accuracy of telecom management systems and portals
  • Lead Support ongoing cost savings and optimization efforts for telecom charges
  • Ensure Telecom invoices are matched with services and contract rates
  • Review and provide analysis of telecom services and contracts
  • Support provisioning and lifecycle of telecom services.
  • Work directly with vendor partners in providing optimized telecom services for the enterprise, as well as, with IT Finance in developing and tracking budgets and cost savings opportunities.
  • Administrator for the Rivermine and Invoice approval workflow systems.
  • Add new items to Rivermine and Invoice systems: cost allocations, vendors, accounts, GL strings, new approvers, etc.
  • Manage all TEM/Invoice issues with system upgrades, feeds, testing, rejected items, etc.
  • Upload bulk content to systems as required (i.e.: cost allocations, invoice distributions).
  • Run and manage inconsistency reporting for carrier pricing and work with TEM team to submit disputes on accounts as needed.
  • Create new process flow in Invoice Approval system for telco 3rd party invoices and train users.
  • Responsible for weekly reconciliation of order information with invoices.
  • Provide order and billing corrections that results in credits and billing disputes
  • Provide inputs to financial guidance on telecom billing forecasts and projections.
  • Other projects as requested by management.
  • Manage wireless devices/virtual lines and ensure accurate inventory updates in TEM.
  • Update and manage the Cradle Point usage for the right billing plans.
  • Set up and manage all push reports for telecom spend to end users.
  • Schedule and manage accrual reports from TEM
  • Setting up hierarchies in TEM system for reporting requirements.
  • Must have ability to analyze and make key decisions relating to business process flows for IT Finance telecom expense management and IT invoicing workflow.
  • Be a leader and exhibit willingness to drive new approaches and ideas, removes roadblocks for improvements and consistently challenges processes/services.
  • Ability to develop product requirements based on input gathered from a variety of sources including analysis results and feedback from the user community.
  • Ability to analyze and redesign business processes relating to IT TEM and invoicing approvals.
  • Ability to identify and resolve issues and conflicts as needed.
  • Ability to develop and deliver reports, system support, and manage upgrades as needed.
  • Ability to liaise with key stakeholders and manage expectations as needed.


  • Minimum with a college degree
  • 5+ years procurement and telecom expense management experience, 10+ years technical systems experience
  • Strong Skills with Lawson financials, Rivermine/Tangoe, Microsoft Office/Outlook, Advanced Excel, Power BI, ServiceNow, able to review and find errors in coding logic
  • Self-starter with a proven track record of demonstrating critical thinking, working well under pressure and able to manage time with minimal to no supervision. Have a willingness to succeed and see all tasks to completion.