Lead Technical Writer

Leanplum   •  

San Francisco, CA

Not Specified years

Posted 244 days ago

This job is no longer available.

About You

 

  • College degree (BA/BS).
  • Strong analytical and/or product management experience.
  • Experience with at least one programming language.
  • Strong writing and communication skills.
  • Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
  • Ability to learn new technologies quickly.
  • Basic knowledge of Java, Objective-C, Swift, and/or Javascript.
  • Experience with iOS and/or Android development.
  • Familiarity with REST APIs.

Responsibilities

  • Train and mentor other technical writers.
  • Own documentation as a product through tracking of KPIs and implementation of projects to increase and show its value.
  • Write documentation for our external customers (developers, marketers and product managers), as well as organize internal documentation for the support/CS teams.
  • Collaborate with Support, Customer Success, and engineering/product teams on new content.
  • Update existing documentation to reflect ongoing product changes, and improve quality, discoverability, and accuracy of our documentation.