We are in the process of filling open positions for the combined company following CenturyLink’s acquisition of Level 3 Communications. All qualified candidates who express interest by submitting an application to an open posting will be considered. However, based on business needs, preference may be given to internal applicants on certain positions. We still welcome, and encourage, all application submissions while we continue our integration process. Internal applicants are current, active CenturyLink employees, including Level 3 employees who have transitioned to CenturyLink as part of the acquisition.
Job Summary: Responsible for selling services and retaining revenue by providing technical customer support to assigned accounts. The Sales Engineer interacts with customers to execute the technical aspects of the sales strategy by developing appropriate solutions and building technical relationships. The SE is able to focus ambiguous customer needs into specific, deliverable requirements and solutions to help qualify and quantify opportunities. The SE resolves technical issues arising during the sales engagement, helps clients define specifications and requirements, develops solutions, and provides technology presentations to both technical and management-level audiences.
Customer Meetings and Meeting Preparation: Attends customer meetings in person and via the phone.
Prepares moderately complex level technical proposals and presentations. Provides moderate scope responses to product and industry questions. Demonstrates proficient solution selling abilities and effective, pro-active customer communications.
Customer Solution Development: Analyzes customers business needs and develops intermediate range strategies based on knowledge of customer’s current communication network, equipment, and business on how company can competitively meet customer’s needs. Independently completes moderately difficult custom designs.
Internal and External Training: Advises customers and sales on technical aspects of company products including fit to customer’s needs, features, availability, etc.
Customer Advocate: Escalation route for Sales Engineer I & II - acts as customer advocate as necessary for pre-sales activities and minimal post-sales activities. Process Improvement: Utilizes expertise developed in executing the above duties to help streamline and improve Sales and SE processes. Responsible for regularly recommending improvements to management team. Outlines changes needed to the process, products, and pricing based on the requirements.
Knowledge, Skills or Abilities
Communication: Advanced written and verbal communication skills. Must have the ability to build relationships over the phone. Must have a proactive communication style ensuring timely status of projects to account team and customer. Must be able to extract hidden or unrealized customer requirements and gain consensus on these requirements with the customer. Ability to focus ambiguous customer needs into specific, deliverable requirements. Able to develop relationships and communicate with high level customer technical staff.
Technical Skills: Advanced understanding of voice/data/internet applications, communications technology, and network design. Advanced understanding of technical terminology related to company products and services. Requires general knowledge of voice and data communications equipment. Advanced understanding of sales cycles and the solution selling process, preferably at multiple levels, i.e., Internet and Enterprise. Advanced level presentation skills.
Problem Solving: Advanced analytical skills. Must be able to work through complex issues with a methodical approach. Advanced ability to graphically depict solutions in a compelling manner.
Work Style: Ability to work independently and as part of a team. Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail oriented.
Computer Skills: Advanced MS Office Suite knowledge and usage. Ability to learninternal company systems, such as Siebel, Granite, and Network Engineer.
Business Acumen: Must have an intermediate understanding of company financial measures. Must have an intermediate understanding of telecommunications industry and sales cycles.
Ability to travel as needed (Approx. 50%).
7+ years of sales engineering experience
Preferred Education, Skills and Experience
Experience: 7+ yrs
Education Level: Bachelor's Degree
Field Of Study: Engineering, Technical or similar
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Alternate Location: US-Kansas-Overland Park
Requisition # : 182615