Lead, Relocation Project Manager

Jones Lang LaSalle   •  

Louisville, KY

5 - 7 years

Posted 177 days ago

This job is no longer available.

Manages and executes move management services on assigned projects utilizing and managing a team of professionals to provide superior client service.  Projects may be larger, more complex and vary in scope.  This is usually a Player/Coach role.

Job Responsibilities

Project Administration and Reporting

  • Maintain up-to-date project time forecasts that accurately estimate the staffing requirements for each project
  • Understand labor forecast reporting and collaborate with other Relocation Team Leads and/or the Variable Team Leads to select staff for project
  • Review and approve line item timesheet entries
  • Review, revise, reconcile and verify invoices within the timeframe specified by accounting
  • Manage, review and approve all reports for submittal to client
  • Assure completeness of all internal project administrative close-out activities 
  • Participate actively in quarterly budget reviews 
  • Maintain revenue status for projects/accounts for which you are responsible
  • Manage the CPARS and the KPI process as applicable (CPARS for PI projects = Contractor Performance Assessment Recording System - Fed. govt.) 

Move/Project Management

  • Manage all project activities on account and/or projects assigned
  • Manage personnel; delegate responsibilities and oversee work on multiple projects of varying complexity
  • Oversee the planning, scheduling and implementation of project scope
  • Proactively manage project-related issues on account or assignment
  • Ensure JLL best practices and policies are being followed
  • Develop a quality plan for each account/project.  Provide leadership and guidance in the area of service delivery quality and monitor quality results
  • Ensure operations manual is in place and updated on account
  • Facilitate a project kick-off meeting with internal staff and key stakeholders to ensure responsibilities are communicated and understood by all concerned
  • Participate in select planning meetings hosted by the client, JLL teams (in case of multi X account) and  other key stakeholders
  • Review project goals and objectives, making changes where necessary to ensure desired project results
  • Review the developed and implemented move/occupancy project plan and budget through collaboration with the client, facility manager, project manager and Construction manager
  • Review project status and tracking reports, process purchase orders and invoices for due diligence and financials
  • Oversee the project scope and budget, proactively address out-of-scope items with the client and if needed, initiate change orders
  • Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner
  • Oversee the preparation of various RFP’s needed for vendor and contractor services for the complete project
  • Ensure the incorporation of  “best practices” into projects
  • Ensure that meetings to review project schedules with all participating vendors and key stakeholders are initiated and held regularly
  • Identify and address areas of concern regarding potential liabilities and risk
  • Ensure project processes are managed in accordance with the client’s and JLL policies and procedures
  • Oversee the procurement of all necessary vendors and outside labor
  • Oversee the management of supporting suppliers (technology, telephony, furniture, etc.)
  • Evaluate vendors to ensure compliance with the standards of performance
  • Ensure performance of  data input into the CAFM system to maintain occupancy information
  • Develop and deliver required project specific reporting
  • Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.
  • Oversee the work orders and small project management, including but not limited to furniture reconfigurations and space enhancements
  • Ensure the coordination with various service providers to determine appropriate date(s) for implementation and communicate those dates
  • If necessary, determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)

 Client Communication and Management

  • Understand and manage client expectations, interact positively with client, provide diplomatic, constructive and productive feedback to accomplish end result
  • Proactively identify with client leadership opportunities for improvement in project execution
  • Establish regular communication channels with client and partners to obtain feedback and provide project updates
  • Coordinate smooth staff transition with the client and stakeholders when needed

People Management, Leadership, and Teamwork

  • Be directly responsible for attracting, retaining, developing and managing a team of people (4 or more) who are involved with a specific set of clients, functions, business unit or projects
  • Recommend and/or take actions regarding team talent (with involvement of HR; Sr. Team Lead, or RMD)
  • Manage directly RPM staff, and delegate responsibilities and oversee work on multiple projects of varying complexity to Sr. Managers as applicable
  • Sponsor an internal activity or group focused on improvement of job knowledge, skills, and abilities
  • Facilitate/sponsor an idea stream by team
  • Conduct bi-annual IPMP reviews

Talent Management

  • Mentor and train personnel
  • Provide recommendations regarding additional training and development of personnel
  • Provide guidance and training on development of scope proposals and proposal pricing

 Business Development

  • Directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships 
  • Function as a subject matter expert for a specific product or service
  • Able to communicate all available products and service offerings of the Firm 
  • Use the developed pitch deck and other marketing materials in presenting the RPM service offerings
  • Contribute to the development of new product and service delivery ideas for the business unit
  • Cultivate long term client relationships with current and past clients, developing them into 'friends of JLL' and potential future business
  • Attend business development meetings and bid walk-throughs
  • Identify key win themes, develop detailed scopes of work and approach
  • Write technical proposal response sections and follow established internal proposal development schedule
  • Delegate selected proposal sections to others for completion or input. Review completed work by others
  • Provide accurate pricing for proposals and define staffing requirements
  • Organize potential client presentation or interview addressing multiple technical or business issues
  • Participate in the development of marketing materials
  • Knowledge, Skills & Abilities




    • Minimum 2 years as Sr. Move Manager or related experience
    • Bachelor Degree from an accredited institution, preferred in Accounting, Business, Architecture, Interior Design, Engineering or Construction Management strongly preferred.

    Years of relevant experience

    6 - 10 years of facility, project or construction related experience in a

    Corporate Real Estate environment.  Background in project management, construction management, architecture or project strategy planning is desirable. 

    Skills and knowledge

    • Proficient in FM:Systems move management module  and/or facilities management system
    • Strong Microsoft Excel skills
    • Strong Microsoft Projects skills
    • Ability to utilize the Microsoft Office suite of technologies

    Other abilities

    • Has successfully managed relocations involving over 1000 employees
    • Background in project management, construction management, architecture or project strategy planning is desirable
    • Organizational skills with the ability to identify and manage priorities
    • Excellent written and verbal communication skills
    • Detail oriented
    • Flexibility with work hours and travel as needed
    • Ability to multi-task and work both in a team and independently
    • Strong working knowledge of architectural drawings and furniture and space planning concepts
    • Highly organized with strong analytical skills
    • Strong interpersonal skills with an ability to interact with executive level external and internal clients
    • Highly organized with strong analytical skills
    • Ability to manage all aspects of move management projects effectively and efficiently including, but not limited to Budgeting, Scheduling and Change orders
    • Previous experience effectively supervising, training, mentoring and evaluating several move managers at various levels within the organization/team
    • Capacity to deal with ambiguity and address complex problems