Lead Project Manager

University of Rochester   •  

Rochester, NY

Industry: Education


5 - 7 years

Posted 42 days ago

Position Summary:

The Lead Program Manager position will manage the work of projects within a UR Medicine’s office that supports safety net and vulnerable population’s programs. This office is located within the University of Rochester Strong Memorial Hospital and organizes the work done by all UR Medicine locations and affiliates for the Regional DSRIP Program and other Programs and projects as assigned. The goal of the office and this role is to support the development of health care system reform and integration to improve service delivery to vulnerable populations.

Reporting to the program’s Administrative Director, this role will by providing oversight to the work of the office’s project managers and provide project management to internal project teams. The Lead Program Manager will manage and supervise a team of project managers and support staff, set priorities and provide guidance to staff as they carry out project plans. This role will build and maintain relationships across office staff, supporting the culture and environment in order to ensure that goals of the program support office are met. The Lead Project Manager will provide direction and motivation to the project management team as they collaboratively set and achieve project milestones within tight deadlines.

In addition, the Lead Project Manager will also directly manage select projects. The Lead Project Manager will work collaboratively to plan and execute institution-wide policies and activities related to Value-Based Payment system delivery reform. This role requires developed understanding of clinical and administrative processes, ability to manage multi-faceted programs and projects across a variety of settings, departments, and programs, experience with program development and implementation, and building consensus across multiple stakeholders in an academic medical center setting. This position also requires analytical abilities to support identification, implementation and ongoing evaluation of programmatic areas of opportunity. The Lead Project Manager oversees project teams and works with them to develop and execute program initiatives based upon identified and emerging needs. The Lead Project Manager is also responsible for producing reports and presentations for various audiences at the team level, URMC executive level and across the organization.


Under general direction and with considerable latitude for the exercise of independent judgment and initiative:

  • Supervision and Management: Manages a team of project managers and support staff, oversees their work in development, implementation, and evaluation of designated projects related to the programs and projects of the office. Upholds a culture of collaboration amongst team members while providing oversight in conjunction with direction from the Administrative Director.
  • Project Management: Formulates and prepares project plans with activities, dependencies, timeframes, resource requirements, milestones and deliverables. Monitors progress of project activities, insures all critical implementation criteria are met and provides status reports to program leadership and fellow team members. With a data-driven approach, spearheads the development of appropriate project metrics and outcomes during the design phase of new clinical and operational projects.
  • Analysis and Evaluation: On a regular and ongoing basis, analyzes and interprets program information, identifying key drivers and underlying issues, performs appropriate in-depth queries and summarizes and presents findings and opportunities to achieve specified project goals. Prepares reports and presentations backed by data, financial analyses and evidence-based methods when applicable. Work requires both independent and team-based design and completion of analyses. Provides project evaluations pertaining to financial, utilization and clinical objectives. Quantifies patient and financial impact of clinical initiatives at the project level and across the health system.
  • Communication: Develops and executes a project communication plan ensuring clear and effective communication to and across project teams. Informs larger communication plan to engage secondary health system stakeholders and the enterprise as a whole. Maintains continuous feedback loop between projects and support office. Troubleshoots breakdowns in communication in a timely manner as issues arise.
  • Relationship Building: Externally, serves as a liaison between office and leaders both within and external to the UR system in the planning and implementation of assigned projects and provides resolution in the case of operational issues/problems. Internally, values contributions of team members and works to uphold a team culture that is supportive and celebrates each other’s accomplishments. Stays abreast of industry trends and maintains knowledge of professional practice changes through participation in professional organizations.
  • Other duties as assigned.


Excellent verbal, written and interpersonal skills are essential. Exhibits proficiency and ability to learn new software skills within a Windows-based environment (MS Word, Excel, Outlook, Powerpoint, Access and SharePoint, Visio). Proficiency in data analytics. Strong leadership and organizational skills with the ability to handle multiple priorities while meeting deadlines in a fast-paced environment. Proven team member and ability to build stakeholder consensus in a complex environment. Must possess exceptional judgment and ability to learn the needs of different components of the UR Medicine Enterprise. Work independently with minimal guidance. Demonstrates efficiency in prioritizing assignments, proactively resolving problems and recommending and implementing continuous quality improvement activities. Strong organizational skills and ability to multitask required. Demonstrates accurate, grammatically correct documentation in all correspondence.

Required Education

Bachelor's degree and 5 years relevant experience including at least 2 years at a managerial level; or equivalent combination of education and experience. Master's degree, equivalent course work, or specialized experience in an appropriate field related to the assignment is desirable. Experience in the management of individuals within an environment with competing demands.