Lead Program Manager

Visa Inc

$139K — $181K *


More than 4w ago


11 - 15 years of experience

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Job Description

Job Description And Responsibilities

The Risk and Identity Solutions (RaIS) is a key component of the Value-Added Services (VAS) PD within Visa. VAS-RaIS has a suite of high visibility, high-volume, revenue earning applications that provide solutions related to Risk Management, Identity and Authentication. Our capabilities are used extensively by key players in the payment eco-space across the globe.

The RaIS Program Management team ensures high quality deliverables, consistent project / program / business management processes, governance, and coordination. Additionally, the team drives agility / performance efficiencies by managing processes including portfolio, budget, workforce, and communications management.

RaIS employs agile delivery leveraging SAFe. This role is a senior program management role that would act as the Release Train Engineer (RTE), provide coaching to other team members on SAFe framework, SDLC, compliance activities, and process improvements. The Lead Program Manager position is based in the Austin office.

Essential Functions:

  • Provide program management functions for a portfolio of complex and high-profile programs.
  • Lead complex programs as Release Train Engineer (RTE)
  • Responsible for coaching and mentoring of scrum teams on Agile/Scrum/Lean principles and practices.
  • Drive the adoption of key engineering practices like Continuous Integration, Test Driven Development, etc. to improve quality and reliability of team's deliverables.
  • Enforce consistency and standardize processes across the team and the broader project management organization.
  • Responsible for management of programs, conduct health checks, and use strong technical and business acumen to manage risk and address escalated impediments.
  • Provide resource plans, budget tracking and forecasting. Manage team to achieve target scope, schedule and cost.
  • Coaching for a high degree of performance and creating a culture of achievement.
  • Drive coordination and results with business and technology sponsors in developing product roadmaps which align to business objectives and sequenced by priority and resource availability.
  • Work with business and technology subject matter experts to define scope, create estimates, develop budgets and project plans, and produce documentation needed for funding approvals.
  • Identify and manage dependencies and impacts among programs / projects across the portfolio. Raise issues and risks and drive resolution or mitigation.
  • Ensure that all programs and projects are in compliance with Visa's Project Management Methodology and Key Controls and that accurate and timely information is collected and reported regularly on project portfolio progress and financial status.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


Basic Qualifications:

• 10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

• Bachelors or Masters degree with a STEM focus (Science, Technology, Engineering or Math) or equivalent. MBA is a plus.

• Expertise in program / portfolio management with financial and budget management experience in a product delivery environment.

• Exceptional knowledge of SAFe/Lean principles and practices

• Excellent ability to understand architectural and technical aspects of product development and expertise in SDLC practices.

• Exceptional collaboration, negotiaton, and partnership skills in a global environment with cross-functional teams.

• Excellent oral, written, and presentation skills for effective communication with multiple organizational levels including C-level executives.

• Strong leadership, enthusiasm, and accountability with high attention to detail and quality for all work products.

• Entrepreneurial and flexible, strategic thinker who can balance strategy with detailed, flawless execution.

• Expert in the use of program and business management tools.

• Project Management Professional (PMP®) certification is strongly preferred. PMI Agile Certified Practitioner (PMI-ACP®), Certified ScrumMaster (CSM), Scaled Agile Framework Program Consultant (SAFe SPC), and/or Lean Six Sigma certifications also preferred. Certifications must be current and in good standing.

• Financial services and payments network experience is a plus. Knowledge of Visa's financial practices and technology processes is a plus but not required.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 139,800.00 to 181,800.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions, and governments in more than 200 countries and territories to fast, secure and reliable electronic payments. We operate one of the world?s most advanced processing networks ? VisaNet ? that is capable of handling more than 65,000 transaction messages a second, with fraud protection for consumers and guaranteed payment for merchants. Visa is not a bank and does not issue cards, extend credit or set rates and fees for consumers. Visa?s innovations, however, enable its financial institution customers to offer consumers more choices: pay now with debit, pay ahead with prepaid or pay later with credit products.
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