Lead IT Technician

Bullhorn   •  

Boston, MA

Industry: Enterprise Technology


Not Specified years

Posted 58 days ago

This job is no longer available.

As a Lead Technician you will work with the head of Bullhorn's internal IT Group to provide world class desktop and server support to 1,200+ users. You will troubleshoot multiple computer platforms (Windows, iOS, and Smartphone). You will support multiple administrative and desktop related applications and users who work from home or travel.

As a Lead Technician at Bullhorn, a typical day might include:

  • Overseeing helpdesk operations and service levels.
  • Managing technology projects from initiation to completion.
  • Producing, maintaining, and validating standard operating procedures.
  • Troubleshooting complex and escalated hardware and software issues.
  • Managing vendors and third party partners.
  • Providing leadership, career development and coaching to technicians.

This job might be a fit for you if:

  • You have a Bachelors degree in Computer Science, MIS or related field of study.
  • You have INCREDIBLE customer service skills.
  • You have a working knowledge of basic network concepts (TCP/IP, LAN, WAN, wireless, VPN, and IP telephony).
  • You have strong technical knowledge of PC hardware, Google Apps, Microsoft Windows, and advanced level of Microsoft Active Directory in a networked environment.

Bonus Points:

  • Systems Administration experience.
  • Project Management experience.
  • Supervisory or management experience.