$100K — $150K *
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 3,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, Sotheby’s and Cisco.
Freshworks’ suite of products that transform the way world class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).
Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in capital and is funded by Accel Partners, CapitalG, Sequoia Capital and Tiger Global Management.
About the Role
Freshworks is seeking a Finance Manager to join our Finance team in the Bay Area. This is an opportunity in helping to build a financial foundation for a fast growing pre-IPO unicorn company. This is a highly visible and challenging role responsible for driving the assessment, preparation and presentation of key strategic financial analysis used for company decisions. Key responsibilities include but are not limited to:
Partner with Post-Sales (Customer eXperience Group or CXG) leadership among other organizational leads across the business to drive investment plans, operational efficiency, supporting and influencing the teams with financial metrics and analysis
Drive analysis and reporting, highlighting key insights and recommended actions across Customer Success, Support and Services teams
Assist in developing and executing recurring evaluations, including capacity models highlighting opportunities for ROI improvement
Drive periodic examination of churn trends, understanding drivers and pathways to mitigate and improve
Drive recurring financial reporting cadences on behalf of CXG (accounting close, forecasts), managing to established timelines
Reporting and analyses of key Post-Sales efficiency metrics, including periodic peer and competitive benchmarking
Partner in business case analysis for new Post-Sales offerings
Build presentations for executive level audiences
This role requires a strong understanding of financial disciplines, good business acumen, and the ability to communicate recommendations effectively. A bachelor’s degree with an emphasis on business or accounting is required. An MBA is preferred with at least 6+ years of demonstrated growth progression. Other requirements include the following:
Strong Team Player, excellent business partnering skills, positive attitude and good work ethic
Excellent verbal and written communication skills
Ability to think creatively, are highly driven and self-motivated
Strong operational understanding, tying the drivers to outcomes and highlighting key dependencies
Demonstrated SaaS experience is preferred
Ability to perform in a high demand, dynamic environment and manage to established deadlines
Attention to detail with an action-oriented mindset
Experience with P&L analysis
Valid through: 2/22/2021