Lead Facilities Business Process Analyst

HInes   •  

Menlo Park, CA

Industry: Real Estate & Construction


5 - 7 years

Posted 42 days ago


When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.


As a Lead Facilities Business Process Analyst with Hines, you will collect and analyze data to measure adherence to service level agreements and key performance indicators, with the goal of assessing operational efficiency and identifying opportunities for process improvement. Responsibilities include, but are not limited to:

  • Gather data and perform analysis to make predictions, assess trends, and map out future processes
  • Develop and maintain dashboards for reporting
  • Develop, document, prioritize, and execute facility requirements to meet customer established timelines
  • Perform gap analysis and partner with onsite staff to ensure compliance with policies and procedures
  • Develop and present executive level summaries, program overviews, and the results of analysis to internal & cross functional teams
  • Generate meeting minutes and action items for all attended meetings; track all front office actions to close
  • Provide weekly, monthly, quarterly and/or as needed business reviews and status reports on tasks and accomplishments
  • Ensure cross functional coordination of process improvement projects, by partnering withinternal, external & client stakeholders to identify and implement future state processes


Minimum Requirements include:

  • Bachelor’s Degree from an accredited institution or equivalent work experience combined with professional training
  • Five or more years of related experience
  • Advanced Microsoft Excel and reporting skills
  • Advanced Tableau skills
  • Basic SQL programming knowledge preferred
  • Facilities/Property management experiencepreferred
  • Project Management Professional experiencepreferred
  • Ability to resolve issues and make sound decisions which are in the best interest of the internal customers
  • Ability to work independently, organize and prioritize work
  • Ability to learn and support multiple projects in a fast-paced work environment