$100K — $150K *
The Lead Network Operations Center Engineer is a disciplined position that combines software and systems engineering to support, help build and run cloud-scale, distributed, fault-tolerant systems. Our team ensures that Nuance services have the reliability and uptime to meet the needs of our ever-growing customer base in a mission critical industry: Healthcare hosted products. Practices such as event response, major incident management, minimizing operational work, deep post-mortem exercises, and prevention of potential outages are factoring into the iterative improvement work that the NOC Engineer focuses on.
In this team lead role you will spend a majority of time supporting and being a central point of contact in the Site Reliability Center (SRC) with a line of business through phone based, direct contact support, as well as through ticketing systems. You will be supporting the products and customers directly. You will also spend a portion of each day working with other team members on a variety of tasks from monitoring, incident management, completing capacity and deployment based service planning, defining monthly and weekly activities like patch & vulnerability management, and playing a pivotal role in our major incident response team should an incident impact the availability or reliability of one of the Healthcare products. Because of this breadth, the Network Operations Center Engineer maintains a unique position to see the entire division and interact across all teams. The team lead will own overall process improvement, progress, communication, and keep their manager up to date on current and ongoing issues.
Education: Bachelor's degree in Computer Science, a related field, or equivalent education required
Minimum years of work experience: 5+ years of experience in large complex information systems, and/or Cloud environments.
Valid through: 7/17/2020