Lead Digital Infrastructure Specialist

Discover Financial Services   •  

Des Plaines, IL

Industry: Finance & Insurance

  •  

5 - 7 years

Posted 64 days ago

This job is no longer available.

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for creating and delivering highly functional and innovative digital infrastructure and customer experiences. Leads the analysis and recommendation of new features across digital platforms.

Responsibilities

  • Develops and performs cost-benefit analyses to evaluate the financial impacts of various digital initiatives for prioritization and decision making.
  • Analyses and recommends digital experiences. Analyzes customer experiences, generates insights, and provides recommendations on digital strategies. Tests hypothesis to monitor the continued success and evolution of the existing digital features.
  • Provides digital experience implementation support for data and reports. Identifies data and reporting requirements for future digital experience installations. Performs pre- and post-data validations to ensure implementation accuracy.

Minimum Qualifications

At a minimum, here's what we need from you:

  • Bachelor's Degree in Business, Social Sciences, Marketing, Psychology or related field
  • 4+ years of experience in Customer Service/Financial Services, Project Management, Marketing, or related field
  • In lieu of a degree, 8+ years of experience in Customer Service, Marketing, Technology, Credit Card, Financial Services, or related field

Preferred Qualifications

If we had our say, we'd also look for:

  • 6+ years of experience in Marketing, Digital projects, Product Management, Campaign Management, Product Owner, User Experience, or related field

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.