Lead Device Supplier Relationship Manager

Shire plc   •  

Lexington, MA

8 - 10 years

Posted 273 days ago

This job is no longer available.

The Supplier Relationship Manager manages supplier relationships within the DCP organization to achieve Shire’s objectives and in close coordination and collaboration with Procurement, Tech Ops OpU SRMs (for Combination Products) to achieve Shire’s objectives:

  • Lead and be accountable to CDA, NDA, MSA, Quality agreement, and supplier agreements 
  • Follow business processes and guidelines to act as the center of excellence for  legal and financial aspects of the alliance
  • Contribute to negotiation of contract terms and conditions, including the management of amendment activities.
  • Contribute to tactical and strategic sourcing activity
  • Prepare and facilitate quarterly business review with the CMO
  • Monitor KPI, generate monthly reports, track issues
  • Manage multiple projects in support of the medical device objectives
  • Ability to travel domestically and internationally up to 25+%

Responsibilities: (% of time):


  • Lead and be accountable to CDA, NDA, MSA, Quality agreement, and supplier agreements 
  • Work with cross functional team to develop and monitor short-term and long-term plans, including timelines, forecasts, for achieving department strategies.
  • Partner with Shire stakeholders to select among existing or develop new CMOs who can meet program requirements and augment Shire internal or external manufacturing network capabilities
  • Manage existing supplier relationships, including Business Review meetings
  • Support the DPL and development team to issue PO’s, manage invoices and accruals
  • Conduct make vs Buy analyses with the cross functional team and DPL, as needed
  • Develop and strengthen mutually beneficial relationships with members of Shire’s CMO network (Procurement, OpU SRMs for Combination Products)
  • Coordinate with Tech Ops OpU SRM to convey device priority and planning


  • Develop targets for the suppliers’ KPI dashboards working with the cross functional team
  • Monitor performance of the suppliers and serve as primary point of escalation for issues/KPIs.
  • Review KPIs with suppliers and internal teams (consider customer survey)
  • Participate in the implementation of CAPAs. Communicate changes and issues with suppliers
  • Participate in major projects to improve supplier performance  and continuous improvement projects
  • Track, monitor, and report performance metrics related to operations, quality, cost, and customer service.  Develop and distribute periodic reports on CMO performance, issues, risks, and schedules of key activities, events, or milestones.


  • Clinical and commercial device planning (logistics, ordering, challenges, proactive plans)
  • Work with other DPL’s  to ensure that technology, operations, and quality expectations are accurately represented in requests for proposals, and then reflected in subsequent contracts and agreements with CMO’s.
  • Proactively identify CMO activity-related risks that may impact Shire program commitments:  supply delivery dates, program milestones, or goals.  Work with CMOs, DPLs and cross-functional business partners to develop robust mitigation and contingency plans.
  • Identify, elevate, and work with Shire stakeholders and CMO’s to facilitate resolution of issues that may arise.
  • Monitor and work to ensure that Shire’s expectations and goals for regulatory compliance, product quality, and production (e.g. cost, cycle-times, yield, etc.) are consistently met for the programs


  • Monitor and drive adherence to Shire’s and CMO contractual commitments, obligations, and processes, including milestone dates, financial terms, and production schedules both internally and externally.
  • Supports implementation of Continuous Improvement initiatives (including Lean Sigma) at suppliers/CMO’s
  • Participate in lesson learned reviews at least at the following milestone achievements:
  • Contract signed
  • Feasibility assessment competed
  • Regulatory filling readiness
  • 1st Launch (1st major geography – US, EU)
  • Performs other assignments as requested by the DCP leadership team
  • Comply with appropriate legislation and Shire policies including, but not limited to: Sarbanes Oxley, Environmental Safety & Health, and Corporate Responsibility


  • Bachelor/ Master Degree in Engineering, Biotechnology, Business or scientific field
  • Minimum of 8years relevant clinical/commercial Pharmaceutical experience
  • Strong project management, problem solving, decision making, collaboration, influence, and facilitation skills.
  • Experience leading cross-functional teams to overcome hurdles and deliver project results on time and as expected.
  • Interpersonal skills necessary to develop effective working relationships with internal stakeholders, CMOs, and represent the External manufacturing organization on cross-functional and cross-cultural project teams.
  • Understanding of biotech/pharma manufacturing operations, product and process development, and supply chain operations
  • Ability to effectively communicate and persuade others at every level to accomplish challenging tasks
  • Demonstrable cGMP Manufacturing knowledge working in a cGMP manufacturing environment
  • Knowledge in FDA & EU device/combination product development requirements
  • Able to negotiate and manage contracts
  • Experienced in risk management processes.

Req ID: R0014503