Lead Cloud Architect - ServiceNow at Humana Inc in Remote

Humana is seeking a Lead Cloud Architect that will support Humana's value proposition by providing leadership and direction for our ServiceNow IT teams.

The Lead Cloud Architect;

• Performs technical planning, architecture development and modification of specifications for cloud computing environments, in this case, specifically ServiceNow.
• Develops specifications for new IT cloud computing products and service offerings. Assesses the compatibility and integration of products/services proposed as standards in order to ensure an integrated architecture across interdependent technologies.
• Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision.
• Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Specifically, you will be a Lead Cloud Architect within the Enterprise Tools team. This area supports custom and vendor purchased applications that support the tools that enable Solutions Engineering. This can range from time/project tracking, testing tools, service management, software that supports HPSE such as the IT Data warehouse, green light API etc.

Within the Tools and Processes area, over the past 18 months, Humana has purchased and implemented various applications within the ServiceNow platform, specifically Service Management, Business Management, HR, Security Operations and Software Asset Management.The Enterprise Tools area is the IT owner of this platform and its various modules. We are responsible for monitoring, enhancing and maintaining its operation as well as serving as the Development Center of Excellence across the company. The new Lead Architect will play a key role in the success and expansion of the ServiceNow platform at Humana and will grow and help lead the team.

In short, this area deals with the development, enhancement and technical operation of technologies that support various facets of the enterprise, with a large emphasis on tools that enable the IT processes. This is becoming more and more focused on the ServiceNow platform and we are retiring numerous legacy Enterprise Tools applications and moving them to that platform.We are seeking a confident, technically able Lead Cloud Architect, a specialist in the ServiceNow platform, to help further our delivery and lead our teams to success.We expect you to be a leader in both business and technical perspectives.The ideal candidate would be someone that has a strong technical background in ServiceNow and can demonstrate strong experience in full lifecycle development management, solid leadership and communication skills, and a desire to succeed in this space. A key tenant of this position is to be an advocate for the platform at Humana, to expand its usage and meet with business teams to understand their needs, how ServiceNow can meet them, and then to deliver on those promises with our development staff. You will be a key player in the defining of the ServiceNow roadmap at Humana, as well as ensuring that we align to platform best practices in terms of governance, upgrades and development quality. Communication and presentation skills are key due to the significant investment that the company has made in this platform, and the level of visibility it has to senior management. In 2021, we expect to see continued growth with the implementation of new modules as well as new development of custom applications for various business areas.

Role Essentials

• Bachelor’s Degree in Computer Science, Information Technology or a related field, or equivalent experience
• Minimum of 10 to 15 years’ experience in Information Technology
• ServiceNow Certified System Administrator certification
• At least 3-5 years experience with the ServiceNow platform
• Directly applicable IT experience
• Strong technical experience in the ServiceNow Platform, especially in the areas of ITBM (PPM, APM) and ITSM (Change Management, Incident Management, Problem Management). Additional modules would be highly regarded such as HRSD, GRC, Security Operations, IT Operations Management, Software Asset Management, Discovery etc.
• Hands on experience of the main ServiceNow components such as Business Rule, Client Scripts, UI Policies, UI scripts, UI Actions, ACLs, Scheduled Jobs, workflows, UI Macros, UI Pages, Script Include, GlideAjax, Jelly, Data Sources, Encryption, Transform Maps, Import Sets, Update Sets and Integration with web services
• Experience and knowledge of the ServiceNow CMDB structure
• Experience and knowledge of ServiceNow reporting, preferably including the use of Performance Analytics.
• Experience in the creation of custom applications on the ServiceNow platform.
• Experience in ServiceNow upgrades and releases.
• Knowledge and experience of software development lifecycle
• Strong leadership and communication skills and ability to get results
• Ability to partner and win the confidence of our business partners
• Experience or knowledge of the Agile methodology

Role Desirables

• Additional ServiceNow certifications eg. Certified Implementation Specialist, Certified Developer
• Prior experience in the health solutions industry
• Experience with complex technical environments
• Experience working in partnership with multiple vendors.