Lead Cloud Applications Administrator at Opentext in Richmond Hill, ON

OpenText Cloud Operations is responsible for the global operations and delivery of our Open Text cloud services to clients in multiple industries. Our offerings range from shared, multitenant SaaS offerings to Managed Services supporting Enterprise Clients and are hosted on a variety of infrastructure platforms. The Cloud Operations team is responsible for defining the technical platform and partnering with our engineering and security teams to deliver solutions using a DevSecOps approach.

The Opportunity

We will provide you with a platform for success including coaching, training and on-the-job learning that will strongly support you in your career advancement. You will become adept at operations and consumption of key technologies including public clouds and the latest continuous delivery tools and automation. You will discover an innovative, flexible and award-winning working environment using the latest OpenText technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and we are all highly encouraged to give back to our local communities.

The role Cloud Application Engineer is to build solutions to enhance availability, performance, and stability of OpenText services as well as automating away repetitive work. You'll also respond to pings, pages and alerts to investigate issues in our products that you can really sink your teeth into. You'll be working on non-production and production environments, monitoring, data collection and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives and platform automation. Your mission will be to use cutting edge technology for monitoring and maintaining the day to day operations of the entire production infrastructure for OpenText Discovery on our AWS platform. The best person for this role is someone that has a collaborative spirit - in our world, it’s not about being a hero and having all the answers, it’s about sometimes saying "I don't know" and working on finding solutions rather than starting with an assumption. The team needs someone who can ask questions, learn from others and turn chaos into order.

This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.

You're great at:

• Provide attention to incidents according to Service Level Agreements.
• Take ownership and accountability for the incident resolution process.
• Provide a quality and timely response.
• Act as a technical liaison with other teams to evaluate and report bugs.
• Establish and maintain a good relationship with team members, Product Development, Customer Service and Sales.
• Participate in training and information sharing activities.
• Act as backup for other team members when necessary.
• May requires rotating shift work.
• On-call rotation is required, as 7x24x365 support is required.

What it takes:

• The ability to understand and maintain Scripting software
• Deep understanding of Windows systems
• Good working knowledge of Linux
• Hands on experience with cloud infrastructure; AWS & GCP a plus - Min 4 years
• Strong working knowledge of Cloud operational best practices.
• Experience with installing and configuring Apache and Tomcat.
• Deep expertise in Monitoring distributed systems application architectures
• Exposure to & maintenance of configuration management tools at scale
• Strong understanding of ITIL principles, certification is a plus.
• Diagnosing & troubleshooting user facing service incidents & outages
• Exposure to system & application level telemetry for large distributed cloud architectures
• Diagnosing, resolving problems in high-throughput web applications & network services
• Expert level troubleshooting skills across different levels of the solution stack
• Customer-service oriented.
• Proven problem solving and analytical ability.
• Excellent organizational/time management skills.
• Ability to handle multiple tasks concurrently.
• Ability to lead, drive and implement highly scalable and complex solutions
• A strong understanding of Security best practices.
• A proven record of being able to work independently and collaboratively.