Lead Broker Program Analyst

Blue Cross Blue Shield of Rhode Island   •  

Providence, RI

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 158 days ago

This job is no longer available.

Job Description

Assist in the overall management and implementation of strategies and programs that strengthen the relationship between broker distributionchannel and plan to ensure a strategic partnership and continual pipeline of brokers to generate sales and to meet sales objectives and enrollment targets. Implement processes to effectively communicate with and address issues with broker community and external partners. Provide direction and oversight of the implementation of the organization's Preferred Producer program. Ensure programs, plans, and policies align with the company's philosophy and objectives.


  • Assist with overall development, implementation, and management of programs and strategies that enhance pipeline of broker distributionchannel and strengthen partnership between Plan and broker community. Ensure organization's ability to meet sales objectives and enrollment targets through broker community.
  • Serve as liaison with the broker community; develop and maintain effective working relationships through a succession of discussions, negotiations, and solution implementation. Ensure all broker sales processes and procedures adhere to regulatory and accreditation requirements.
  • Develop and monitor sales results and broker book of business performance metrics; meet with brokers on a quarterly basis to review results and discuss opportunities for improvement or revenue expansion.
  • Develop and implement policies to effectively communicate with and address issues within the broker community; oversee the education of broker community as related to the healthcare environment and BCBSRI products and services.
  • Identify and lead efforts to improve and expand tools and technology support for the broker community, including evaluating and enhancing the design and content of the BCBSRI broker portal.
  • Develop and formalize a consistent communication strategy with broker community, including the management of quarterly advisory board meetings and partnership forums.
  • Perform market research and design and develop requirements for broker compensation and recognition programs.
  • Develop and ensure adherence to goals and deadlines.
  • Perform other duties as assigned.


Minimum Education and Experience:

  • Bachelor's degree in Business Management, Marketing, Health Administration, or related field; or an equivalent combination of education and experience.
  • Five or more years of program or project management experience in business, preferably in healthcare.
  • Valid driver's license.

Preferred Education, Additional Qualifications, and Experience:

  • Experience in the health insurance industry.
  • Experience working in sales or marketing roles.
  • Experience working with external stakeholders (producers, providers, employers, members).

Required Knowledge, Skills, and/or Abilities:

  • Knowledge of healthcare issues, Blue Cross products, HMOs, PPOs, POS, financial and banking products, personnel policy, and performance appraisals.
  • Strong negotiating, influencing, and consensus-building skills.
  • Strong understanding of customer and market dynamics and requirements.
  • Strong business acumen and political savvy.
  • Ability to lead and manage projects.
  • Ability to collaborate while dealing with complex situations.
  • Ability to think creatively and to drive innovation.
  • Ability to motivate, lead and inspire a diverse group to a common goal/solution with multiple stakeholders.
  • Ability to convert business strategy into action-oriented objectives and measurable results.
  • Strong negotiating, influencing, and consensus-building skills.
  • Ability to mentor, coach, and provide guidance to others.