Job Description

Overview

To support our continued growth and success, we are seeking a Technical Lead to join our team and help take on new projects as Ethoca continues to grow. The role will report to the Director, Systems Support, IT Operations and work closely with the architectural, development & operational teams in the reliable, secure delivery of Ethoca’s services. The role will focus on Ethoca’s scalability, security, availability and performance.

The ideal candidate will have a proven track record operating Software as a Service (SaaS) platforms in a production environment, ideally within the ecommerce space. They will possess a wide variety of technical experience covering systems administration, networking, storage, security, virtualization and software deployment. A well-honed instinct for security and reliability is a must.

Role

Lead the BizOps team and assist where necessary at a technical level.
Support a highly available, highly secure production environment running on Linux using various, different open source applications
Set standards and define detailed processes for effectively managing a production environment with minimal downtime
Perform daily monitoring and maintenance of all hardware/software infrastructure components
Be proactive and predictive, solve problems before they happen
Embrace DevOps practices & methodologies
Carefully plan application deployments, migrations and upgrades to minimize service impacts
Provide application and product support and troubleshooting of the Ethoca platform
Use your experience to shape the future of our production infrastructure
Be willing to learn new technologies and assist with architecture and design
Work efficiently within a high security environment (Ethoca is PCI-DSS Level 1 certified)
Communicate clearly and effectively to all levels of the organization

All About You

The ideal candidate for this position should (have):

Tenured Linux/Unix experience
Tenured experience supporting highly available and fault tolerant systems
Several years of experience configuring servers on enterprise grade networks
Several years of Virtualization experience
Several years of Cloud technologies experience
Networking experience (Ex. TCP/IP, UDP, Routing, Firewalls, load-balancers)
A Computer Science or Engineering degree or equivalent experience
Flexibility to participate in on-call shifts, our service runs 24/7
Security knowledge & experience (Ex. Encryption/Hardening/Certificates/PKI/SSH/VPN)
Demonstrated problem solving skills, applying problem analysis methodologies
Be skilled at explaining technical problems succinctly and clearly
Be a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders
Always look for potential solutions to solve problems

What Sets You Apart: