Lead Application Support Analyst

Less than 5 years experience  •  Telecommunications.

Salary depends on experience
Posted on 03/27/18
Englewood, CO
Less than 5 years experience
Salary depends on experience
Posted on 03/27/18

Primary responsibilities include the following:

  • Manage production support tickets,  prioritize, analyze and resolve within resolutions SLAs.
  • Monitor environment/system errors, replication of issues in dev/test environments.
  • Simplify and/or improve support processes, creating status reports
  • Support for applications, platforms, upgrades & migrations, testing, enterprise deployments
  • Application enhancements, configuration and change management
  • Perform scheduled and on demand data updates for the multiple processes we own
  • Work on a rotating on-call shift as part of 24x7 production support team and support production issue bridges as needed.

Skills - Experience and Requirements

A successful candidate will have:

  • 4 year college degree or equivalent experience in related IT field
  • 3+ years’ experience with enterprise critical business applications as an IT application support analyst, system engineer, application developer, Unix system administrator, or system analyst
  • Proven expertise in understanding of business process flow, ability to assess impacts and provide recommendations for improvement
  • Possess professional verbal communication skills, written communication skills, excellent interpersonal skills, initiative, be detailed oriented and be able to work well within a team
  • Good understanding of logging frameworks like log4j, logback, APM Wily and ELK stack is a plus
  • Basic knowledge of Java, webMethods, Middleware, Spring FW, JIRA, Rally, Hybernate, Windows, XML, Databases (Oracle, Linux, Virtual), Cloud Foundry, AWS, any or all would be helpful


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