Law Enforcement Compliance: Incident Response, Lead

Facebook   •  

Austin, TX

Industry: Technology

  •  

5 - 7 years

Posted 20 days ago

The Facebook Legal team is seeking a motivated, highly-organized, detail-oriented candidate. The right candidate must have a strong work ethic, excellent judgement and exceptional partnering skills. The position is full-time and would be based in our Austin office. 
RESPONSIBILITIES

  • Manage and bring operational excellence to a diverse team of individual contributors reviewing high priority, time sensitive requests related to user safety.
  • Support escalations related to sensitive subject matter with a high degree of urgency.
  • Coordinate with internal partners and external law enforcement agencies to provide real world assistance to people in crisis.
  • Provide mentorship, guidance and support career development for members of the team while removing roadblocks and encouraging innovative solutions.
  • Foster a supportive, constructive, and collaborative environment for individual contributors tasked with working an intensive caseload.
  • Provide real-time summaries for internal partners related to ongoing and resolved cases.
  • Interpret performance metrics and impact organizational change as a result.
  • Clearly respond to process and policy questions from law enforcement, government agencies and internal parties, both in writing and over the phone.
  • Working with a cross-functional team, drive improvements to policies and processes related to high priority requests.
  • Address sensitive content issues, including but not limited to graphic images, videos, offensive or derogatory language, and other objectionable material.
  • Must not be easily intimidated.
  • Must be available to work a regular schedule that may include either Tuesday-Saturday, or Sunday-Thursday from 11am to 7pm.

MINIMUM QUALIFICATIONS

  • Experience requiring minimal direction.
  • BA/BS degree.
  • 5+ years of experience in operations, people management, or business strategy and prioritization.
  • Experience prioritizing multiple functions and tasks while managing work time.
  • Experience communicating with an audience varying from entry level employees to executives.
  • Experience with various computer systems, internet technology and software (PC, Mac, MS Office, online research, etc.).
  • Experience working independently.
  • Experience using Facebook.

PREFERRED QUALIFICATIONS

  • Experience supporting a team focused on crisis/safety issues.