Summary Coordinates activities of Key Account’s projects to ensure that goals or objectives of project are accomplished within prescribed time frame and funding parameters. Direct and coordinate all activities of project through the entire process (from the quoting stage through installation), to ensure the project is delivered on budget, on schedule and within scope by performing the following duties personally or through other staff.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Main point of interface between the customer, sales engineer, outside sales representatives, engineering, and the plant.
Provide technical assistance to resolve problems.
Work with the customer to determine solutions based on customer objectives.
Review project specifications, requirements, legal documents, and all other project documents
Understand product scope
Document deviations and exceptions (with assistance from the engineering review team)
Review potential cost savings options
Coordinate project initiation efforts with employees, including the customer as needed
Pre BOM creation if needed
Witness Test (if applicable)
Finalize scope of work
Develop project schedule, milestones and determine all roles and responsibilities (to gain resource support from the Managers of the Engineering, Procurement, Operations, testing departments, mechanical and electrical engineers on record and any other departments/resources that apply)
Hold kickoff meetings (internal and with customer)
Report project progress to senior management and the Key Account, mediate problems encountered by team members
Request and implement approved changes to scope; ensuring a change order has been received (if applicable)
Monitor and control the project in regards to new risks, project changes, issues, cost variance, schedule impacts, and project influencers
Coordinate customer visits and witness test (if applicable)
Perform project closeout
Provide management with updates on the Key Account.
Build and maintain long term relationship with the Key Account.
Identify potential growth opportunities within the Key Account.
There are no direct reports to this position.
To perform the job successfully, an individual should demonstrate the following competencies:
Change Management - Communicates changes effectively; Builds commitment and overcomes resistance
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
Project Management - Coordinates projects; Communicates changes and progress.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Interpersonal Skills - Listens to others without interrupting.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
Strategic Thinking - Analyzes market and competition.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Uses time efficiently; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.
Attendance/Punctuality - Is consistently at work and on time. Work Monday - Friday minimum 40 hours per week.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Five years working experience as a Project Manager in a related field with a basic understanding of the electrical field.