Key Account Manager

Lennox International   •  

Dallas, TX

Industry: Retail & Consumer Goods

  •  

5 - 7 years

Posted 34 days ago

Job Description

The Key Account Manager is responsible for customer service differentiation and increased revenue and profits on one or more existing national or global accounts.

  • Maintains key relationships and grows business with existing national or global accounts.
  • Selects the correct products or assist customers in making product selections based on customers' needs, product specifications, and applicable regulations.
  • Negotiates prices and terms of sales and service agreements.
  • Insures high post-sales satisfaction, facilitating positive long-term relationships and high potential for repeat business with customers.
  • Sets account and territory plans on an annual, quarterly, and monthly basis.
  • Provides customer training and other value added services.
  • May coach and mentor less experienced sales representatives.

Qualifications

  • Requires a bachelor's degree or an equivalent combination of education and experience.
  • Requires at least 5 years related experience.
  • Requires expert abilities with building relationships, listening, persuading, negotiating and managing time.
  • Requires knowledge of principles and methods for showing, promoting, and selling products or services.
  • This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Knows principles and processes for providing customer service.
  • This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Effective at written and verbal communication.
  • Requires substantial industry and product knowledge.
  • Must be able to use Microsoft Office and Customer Relationship Management software.
  • 2019-17881