Reporting to the Manager of Advanced Services, Americas, this is a highly technical role, providing post-sales on-site support of Junipers Network Products. The Advanced Services Contract Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers network.
This is a 40 hour per week position, on-site, at the customer location and may require additional work hours and on-call support for critical issues which will be compensated for with Comp time.
. To hold network information gathering workshops with the Customer to understand the Customer?s existing network design and technical requirements of new network designs.
. To understand the Customer?s organizational structure and become familiar with the Customer?s network implementation and support processes and procedures to help in supporting a network that is available and sustainable.
. To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
. To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
. To troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and post production issues.
. To raise equipment Return Material Authorizations (RMA?s) and to track these through to problem resolution
. To produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer
. To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
. To train the Customer?s design, implementation and support personnel to configure and operate the Juniper Networks products
. To assist the Customer to develop Network Operating and Equipment Operating Procedures
. Support production environment of Juniper products within the Customer infrastructure
. Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer
. The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.
. Candidates for this role MUST have a minimum 5 years experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments.
. Candidates for this role MUST be able to demonstrate the following competencies:
. Strong Interpersonal skills, Ability to work well with many levels of customer engineering and management, ability to work well with the juniper account team and Technical assistance center.
. Detailed technical experience in the installation and operation of IP Routers Switches and Firewalls. This includes hands-on operation of management tools and network analyzers.
. Detailed understanding of the protocols surrounding IP networks. These skills should generally include: a. TCP/IP fundamentals, b. IP subnetting and supernetting and hierarchical routing principles, c. Routing protocol operation (OSPF and BGP), d. Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, etc.) Switching, spanning tree and other switching technology as required, Firewalls and associated technologies as required
. The ability to function in a team environment and recognize and take on tasks with self-direction as well as the ability to take direction from the customer, account team, and Advanced Services Management.
. The ability to communicate well within the Juniper team articulating customer problems before they become issues being proactive where possible.
. Hands-on configuration and operational knowledge of Juniper Networks router and firewall and switching products, passion to continue learning and expanding your knowledge.
The ideal candidate for this role will be able to demonstrate the following competencies:
. 5+ years experience in managing large technical account activity revolving around network products from multiple vendors.
. JNCIA, JNCIS, JNCIP, JNCIE, CCNP, CCIE a strong plus
. Deep understanding of Cisco and Juniper COS on ASR 1002/1004 and MX104/480
. Experience in leading all phases of Cisco to Juniper network migration including proof of concept, lab configuration validation, creating/reviewing MOP, and deployment
. Manage all migration issues and collaborate with Juniper TAC until issues are addressed
. Unique working environment where you communicate and work directly with the Customer
. Usage of the latest technologies and tools
. Good working conditions
. Friendly atmosphere
. High salary