Junior Program Manager / Business Process Lead

Less than 5 years experience  •  Business Services

Salary depends on experience
Posted on 08/10/17
Tysons Corner, VA
Less than 5 years experience
Business Services
Salary depends on experience
Posted on 08/10/17
  • Ensure regular bulletins and messages are sent to the team in a timely fashion. These messages include things like the department newsletter, rewards and recognition programs, and other key communication.
  •  Organize team monthly and quarterly business reviews and verify that presented information is appropriate.
  •  Ensure compliance with corporate deadlines.
  • Organize divisional functional and morale events.
  • Oversee process to consolidate and compile data points for various team metrics. In some cases, cross variable metric analysis will be required.
  • Conduct various analyses of department performance including manager satisfaction, employee satisfaction, and client satisfaction.
  • Facilitate and manage processes to keep team organized and informed. These processes include things such as: KPI and metric reporting, team meetings coordination, departmental updates
  • Assist department with additional ad hoc projects that revolve around key department processes such as interview/hiring processes, survey creation and maintenance, etc.
  • Coordinate department wide award applications.
  • Assist with coordination of employee engagement related activities, including activities for department wide meetings
  • Lead the development and execution of the Customer Success Group content and program
  • Interface with Customer Marketing on programs, initiatives and strategy
  • Represent Account Management interests in other department initiatives like LMS Integration, Cvent Community, Customer Webinars
  • Collaborate with Clients Services on communications, content, and engagement activities to support new customer onboarding, customer collaboration, and build platform awareness
  • Coordinate closer communication and strategy between the Account Management and Account Management Associate roles
  • Provide Account Management representation to the Customer Success Group Stakeholder Committee
  • Contribute to cross-functional meetings and initiatives related to account management
  • Document processes and procedures for each managed program

What You Need for this Position

  • 3 years of professional experience or 18monthsexperience at Cvent preferred
  • Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
  • Excellent verbal and written communication skills
  • High degree of computer literacy and analytical acumen is a must
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