Junior Product Support Engineer

Industry: Technology


Not Specified years

Posted 202 days ago

This job is no longer available.

Job Description

Job Responsibilities

  • Respond to and resolve client’s service requests in accordance with contractual requirements.
  • Maintaining timely, complete, and accurate problem status data.
  • Resolving routine and complex end-user problems in assigned product areas.
  • Replicating client-reported problems.
  • Authoring technical notes and/or white papers for product knowledge base.


  • Bachelor’s degree in Computer Science Engineering or equivalent.      
  • Exposure to Core Java. 
  • Knowledge of Windows, Unix, AIX, or Red Hat Linux operating systems.   
  • Displays an understanding of process knowledge, for e.g. managing and tracking requirements, design, etc.                                                                                               
  • Knowledge of Object Oriented Design.
  • Fluency in English and Advanced Spanish language preferred.