Junior Helpdesk Analyst

Confidential Company  •  Bethesda, MD

Less than 5 years experience  •  Business Services

Salary depends on experience
Posted on 08/08/17 by Priyanka Singh
Bethesda, MD
Less than 5 years experience
Business Services
Salary depends on experience
Posted on 08/08/17 by Priyanka Singh

Position: Junior Helpdesk Analyst


Location: Bethesda, MD

Job Description:

Requirements/Experience with the following:

  • Public Trust Security Clearance
  • Comp TIA A+ Certified
  • ITIL Foundations Certified
  • Preferred HEAT ticketing solution experience
  • MS Office Suite 2007/2010 or higher
  • Adobe Acrobat
  • Citrix XenApp/CITRIX Metaframe
  • Kaspersky Anti-Virus
  • Windows7 Enterprise Desktop operating system or greater
  • Windows  2008 R2 or higher Server Environment
  • HEAT IT Service Management System/ticketing system
  • ShoreTel Call Manager
  • Symantec Device Control
  • Desktop Management Software / Remote Desktop Software
  • Novell Products; i.e. Secure Login, iPrint, iFolder, iManager
  • Adobe Acrobat X or greater
  • VPN Access (Checkpoint or other Manufacturer)
  • Terminal Services
  • HP LaserJet Printers
  • Xerox Color Printers
  • Dell Laptops and Desktop computers
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