Junior Customer Support Engineer

Liferay   •  

Diamond Bar, CA

Less than 5 years

Posted 273 days ago

This job is no longer available.

Junior Customer Support Engineer

You’re tech savvy but you also enjoy helping people. There’s something very satisfying for you when you tackle a technical problem and come up with a solution for someone. If that describes you, Liferay’s Jr Customer Support Engineer role might be that unicorn role you’ve been looking for. We’re looking for a sharp and hard-working person  to join our growing support team. As a Customer Support Engineer you will have an opportunity to help resolve Liferay portal issues for hundreds of customers in fields that range from entertainment to finance to government. 


Primary Responsibilities

  • Manage multiplereported issues among various customers simultaneously
    • Recognize and gather crucial customer information
    • Call customers and hold screen share meetings with as necessary
  • Configure different environments each day to test and help in reproducing customer issues
  • Maintain a professional and quality relationship with customers through ourinternal ticket system
    • Communicate status updates and drive communication with customers from start to finish
  • Create and assist in maintaining internal and public facing documentation

Preferred Qualifications

  • Four-year college degree or equivalent
  • 1-2 years experience in business to business customer service
  • Experience working with various application servers (Tomcat, Jboss, Glassfish, Weblogic, Websphere)
  • Experience working with various databases (MySQL, Postgresql, Oracle, DB2, SQL Server)
  • Experience building websites
  • Excellent professional skills, including effective written and oral communication skills
  • Proven ability to work on multiple tasks at the same time while paying strict attention to details
  • Flexible and able to adjust quickly to changes