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Junior Computer Support Specialist at Citizant in Washington, DC



$80K — $100K *


Technical Support, System & Network Administration, Technology Management


Less than 5 years

Job Description

Job Description

Manage and coordinate the handling of Service Desk Incidents, Problems, and Service Requests with end-users and groups for Unclassified and Classified equipment.

  • Provide Service Desk Support to all agency users in accordance with agency Standard Operating Procedure (SOP), Work Instructions (WIs), and job aids. This also includes maintaining current and relevant SOPs.
  • Provide Service Desk Support to users during users􏰀 travel.

Provide and conduct Tier I or II level technical expertise to troubleshoot against known problems/outages, take corrective action to resolve issues with prescribed deliverables, and update applicable SOPs to maintain current troubleshooting lessons learned.

  • Perform agency IMO Support services as an initial POC for Incidents, Service Requests, and Change Requests.
  • Operate an agency Help Desk that provides a single POC
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Valid through: 7/8/2020

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* Ladders Estimates