Junior Account Manager
Less than 5 years experience • Business Intelligence
The D&B Account Manager supports the Sales Executive in the pre-sales environment, renewal activities, post sales process, and identifies cross sell and up sell opportunities. The Account Manager is the primary point of contact for the customers they manage in the post-sale environment and will deploy a Customer Outreach Program that requires scheduled calls to ensure issues are resolved, the solution is deployed, training is coordinated and the relationship remains in good standing. Accounts the Account Manager manages & renews are contracts approximately $75K and below as a guideline. Account Manager will support anywhere from 2-3Sales Executives.
Account Manager is responsible for understanding the customer's business goals, challenges, and requirements. Aligns and applies D&B’s data and analytics solutions in such areas as Customer & Supplier Risk, SalesAcceleration, Marketing, Compliance, and Master Data solutions. This role is fast paced and requires the ability to prioritize activities and handle multiple solutions and projects. The Account Manager has the understanding and knowledge of D&B’s core and foundational data solutions across all segments.
Responsible for providing business solutions that impact performance within the customer’s functional areas. Directly responsible for contract renewal (Advanced Renewals), up-selling, identifying and closing new business to existing customer base coordinate and deploy training resources where necessary, identify under-pace accounts and solve for client questions and needs.
Communications/ Collaboration/ Customers Relationships
The Account Manager collaborates with the Sales Executive and the Solution Advisors frequently to identify customer needs, renewal requests and reviews their customer account list and identify for the year who is handling which renewal and have on going scheduled touch points for coordinated divide and conquer strategy.
Strong Customer service, sales, and communication skills are a must and the enthusiasm and high energy needed to join a multi-faceted team. Responsible for communicating both internally with Sales partners, finance, pricing, legal, training implementation, and externally with all levels within a Customer’s organization. Daily customer contacts via telephone, web, and email will include: Subscription renewals of annual service, upsell and cross-sell including increased credit, marketing/sales and purchasing penetration, customer intelligence gathering, advance application identification and qualification and post-sale fulfillment and customer satisfaction assurance.
Responsible for the achievement of monthly Sales expectations effectively utilize sales force automation tools to effectively communicate with manager and organize customer relationships.
- Additional Job Description
Additional Job Description
Additional Job Description
· Minimum 3-4years of inside salesexperience with proven success
· A drive and history of achieving and surpassing goals and quotas
· Excellent written and oral communication skills. Able to build superior customer relationships.
· Handles multiple tasks well, in a fast paced, professional environment. Excellent analytical and negotiation skills
· Demonstrated organizational and planning skills
· Bachelor's degreepreferred