Jr. Software Integration Engineer at Ultimate Software in Santa Ana, CA

Description

The Integration Engineer (Solutions Support Specialist) will be an integral part of our customers' journey from before they purchase our product, all the way through to our Post Go-Live services. As part of the US Operations team, and the overall Global Customer Care Team, your daily functions include acting as a technical SME for the more functional teams, as well as processing tickets from a queue-based system which can range from advanced technical troubleshooting of escalated tickets, to processing service tasks, and most importantly to maintaining system uptime. As part of this high performing, fast-paced, and super fun team committed to solving complex issues, you will be presented with many opportunities to learn and grow, both technically and personally.

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known f

Primary/Essential Duties and Key Responsibilities:

Working autonomously on internal SaaS solutions, you will find that the experience gained as part of this cross-functional team is both priceless and incomparable. As the liaison between Product R&D, Product Management, Implementation team, Customer Care, and Level 1 Support team globally, you will gain satisfaction from providing in depth product knowledge and innovative solutions that will only further serve to strengthen the relationship between us and our customers.

• Demonstrate solid understanding of SaaS environments and appreciation of Uptime and Service Level Agreements (SLA) in a tech and/or internet-based environment
• Possess strong working knowledge of production environments
• Adept at dealing with sensitive data and proficient in providing and maintaining high client service standards
• Display exceptional organizational skills and have a high-risk consideration of implications of any changes made on the systems.

The different areas of expertise we are looking for are:

Run:

• Bug analysis: Qualify and analyze issues from Level 1 support and escalate to Product R&D and Product Management
• Incident management: Address system alerts in a timely manner in order to ensure that Service Level Agreements are adhered to

Delivery:

• Administrative tasks: Execute and industrialize some administrative tasks to meet customer needs
• Integration projects: Be responsible for setting up systems to integrate with client systems (data feed, HRIS integration, data orchestration, data ingestion…)

Knowledge, Skills, and Abilities:

• 3+ years of experience with Linux-based software stacks
• 2+ years experience with Web Programming
• Organizational skills and a curious mindset
• Experience in troubleshooting production issues
• Ability to create and manage documentation
• Knowledge of monitoring technologies (Datadog, Sentry, ...)
• Significant experience in basic networking protocols, including TCP/IP, HTTP, SFTP, DNS
• Python or Groovy scripting experience preferred
• APIs experience preferred
• Experience with JIRA or a similar ticketing system preferred.
• MySQL or PostgreSQL experience preferred.

Experience, Education, Certification, License and Training

Bachelor’s Degree in a Computer related field preferred

Physical Requirements:

There are no unique physical requirements

Travel Requirements:

Less than 10% per