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Journey Manager in Los Angeles, CA

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compensation:

$100K - $150K*

specialty:

Design & UX

experience:

8 - 10 years

Job Description


Marketing and Product Strategies Division

As a member of the Marketing & Product Strategies group, you will have an exceptional opportunity to help grow the your career while driving change across many facets of the business. The team is passionately focused on building our brand, supporting banking products and finding innovative ways to engage and retain clients.


WHAT WILL YOU DO?

  • Leading current state client and colleague experience assessments -- capture, analyze multiple sources of insight to create an outside-in, data and fact driven view of the current client and colleague experience.
  • Taking the lead in applying human centric, design thinking-driven, CX analysis and design methods to journey transformation and incremental client experience improvement initiatives. This includes current and future state
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Valid through: 2020-5-20

About City National Corporation

City National Bank (CNB) is an American financial institution headquartered in the City National Plaza in Los Angeles, California. It is a wholly owned subsidiary of the Royal Bank of Canada. The bank has total assets of $35.6 billion (as of September 30, 2014). It offers a full complement of banking, trust and investment services through 75 offices, including 16 full-service regional centers, in Southern California, the San Francisco Bay Area, Nevada, New York City, Nashville and Atlanta. After the closure or merger of many Los Angeles banks, it has become the largest bank headquartered in the Greater Los Angeles Area. It also acts as a processing bank, providing back office services such as checking account processing and check clearance services for smaller local banks that do not do their own processing. It has an established relationship with many entertainment industry clients, and deals with many exclusive and premier clients from various media, including television, film, theater and the arts. Because of this, media reports have claimed that the bank is nicknamed "bank to the stars".
Total Jobs:
83
Total Experts:
21
Average Pay:
$130,027
Total value of jobs:
$23,535,000
% Masters:
33%
Learn More About City National Corporation
* Ladders Estimates

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