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Technical Operations Specialist, Cakes

Hiring Company Industry: Food & Beverage
Number of Employees: 1,000 - 10,000 Employees
Total Compensation: $83K to $110K
- Base Salary: $75K - $100K
- Bonus / Commission: 10%
Reports to: Director
Location: New York City, NY
Position Filled
Job Description

The Technical Operations Specialist provides support services for wholesale industrial bakery customers to retain customer base and develop new business opportunities with existing customers.  The TOS gleans from his/her extensive background in cakes, sweet goods, donuts and pies to offer technical solutions to Large Wholesale Baking companies.


  • Collaboration with key accounts to troubleshoot production problems and provide technical solutions to existing issues.
  • Management of a territory including developing strategies and implementing associated tasks for profitable sales growth.
  • Effectively communicate and demonstrate ingredient functionality and value to customers.
  • Sense of urgency in addressing customer needs.
  • Provide maintenance and calibration of equipment.
  • Identifying and troubleshooting production issues with various root causes from mechanical to formulations issues.

This position requires extensive travel, up to 75%, and close proximity to an airport is essential.   Home office  base.



  • AIB graduate or equivalent experience in  the industry.
  • 10 years in the industrial baking industry with emphasis on automated baking  processes and procedures.
  • Ability to build trust and form relationships with customers.
  • Self motivated and strong organizational skills is essential.
  • Excellent written and verbal communication skills.
  • Basic computer skills 

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