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CA WILY Introscope Specialist

Hiring Company Industry: Consulting
Number of Employees: 1 - 100 Employees
Total Compensation: Doe
- Base Salary: Doe
Location: Chicago, IL
Position Filled
Job Description

Aon Hewitt is the global leader in human capital consulting and outsourcing solutions. The company partners with organizations to solve their most complex benefits, talent and related financial challenges, and improve business performance. Aon Hewitt designs, implements, communicates and administers a wide range of human capital, retirement, investment management, health care, compensation and talent management strategies. With more than 29,000 professionals in 90 countries, Aon Hewitt makes the world a better place to work for clients and their employees. For more information on Aon Hewitt, please visit www.aonhewitt.com.



The Systems Management CA Wily Introscope Specialist role is responsible for supporting Hewitts world-class IT environment by building and maintaining system automation and monitoring. This role will utilize industry standard solutions in addition to innovative solutions that enable 24/7 operation of critical Java and .Net applications for Aons customers. Support and maintain a High-Availability Introscope environment by configuring MoM and Collectors which includes primary and secondary environment





    • Design, implement and troubleshoot Management Modules which include metric groupings, alerts, dashboards and actions






    • Create, configure, and troubleshoot rules and conditions in CA WILY






    • Install, upgrade, configure and troubleshoot CA WILY and other systems management tools.






    • Maintain a good understanding of Systems Management products and industry best practices and function as the product manager for the various Systems Management products used at Aon.






    • Handle requests for services from the Systems Management team, typically involving implementing new agents, monitor or dashboards in WILY, integrating with BMC BEM / BPPM.






    • Troubleshooting, changing or disabling existing monitors and notifications.






    • Manage Systems Management projects and participate effectively in other IT projects.






    • Document solutions and maintain a knowledge base of Systems Management information.






    • Provide 24x7 support for systems related to the role.





  • Continuously improve the environment to maximize value and service availability.



General Skills




    • Able to learn technical concepts quickly and apply them effectively in the workplace.






    • Able to troubleshoot and research issues, using outside resources such as technical forums and knowledge bases that are available through the internet.






    • Able to multi-task and work productively in a dynamic, fast-paced environment.






    • Adaptable; able to adapt to changing business requirements and react quickly.






    • Strong customer focused and results oriented attitude.






    • Superior written and verbal communication skills.






    • Good project management skills.






    • Self-motivated individual, able to work independently.






    • Develop relationships and product experience with strategic vendors.






    • Effectively work with team members in a geographically distributed team.





  • Build and maintain strong relationships with customers with a focus on operational excellence.




General Skills




    • Able to learn technical concepts quickly and apply them effectively in the workplace.






    • Able to troubleshoot and research issues, using outside resources such as technical forums and knowledge bases that are available through the internet.






    • Able to multi-task and work productively in a dynamic, fast-paced environment.






    • Adaptable; able to adapt to changing business requirements and react quickly.






    • Strong customer focused and results oriented attitude.






    • Superior written and verbal communication skills.






    • Good project management skills.






    • Self-motivated individual, able to work independently.






    • Develop relationships and product experience with strategic vendors.






    • Effectively work with team members in a geographically distributed team.





  • Build and maintain strong relationships with custome...

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