JDE Support Analyst

Dynamic Systems Resources   •  

Chicago, IL

5 - 7 years

Posted 270 days ago

This job is no longer available.

Responsibilities Include:
? Manage all application related support calls and help tickets
? Troubleshoot and resolve Level I and Level II application issues
? Oversee Level III issues and work with technical team to resolve
? Manage and prioritize multiple support/help tickets
? Interact with internal and external user community to resolve issues, perform training and gather requirements
? Provide functional support and training on JD Edwards and Website applications
? Recommend potential areas for application system improvement and documentation
? Perform system administration, set up and configuration
? Develop documentation and training materials where applicable
? Develop and track meaningful metrics around application support
? Create reports using AS/400 query, JDE World Writer and client reporting tools
? Assist users in transferring data using FTP and iSeries data transfer tools
? Work with technical team on testing software changes

Experience/Qualifications Include;

? Bachelors Degree or equivalent experience
? 5+ years experience using PeopleSoft (JD Edwards) World A7.3 running on an iSeries
? A functional knowledge of JD Edwards (Sales Order, Distribution, Purchasing, Financials, World Writers)
? A functional knowledge of standard Website shopping cart applications
? A thorough knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
? Results-oriented professional who is a self starter with excellent verbal and written communication skills and strong management and organizational skills
? Demonstrated success of establishing, managing and maintaining effective working relationships at the management level, internal and external to an organization
? Strong leadership, teaching and mentoring skills
? A professional who is passionate, motivated, straightforward, and customer oriented
? A knowledge of CLP and/or RPG programming is a plus
? A knowledge of MS Visio and Access is a plus
? Basic FTP and data mapping skills is a plus