Japanese Bilingual Field Service Engineer

Salary depends on experience
Posted on 03/09/18
Confidential Company
Ballston Spa, NY
Less than 5 years experience
Manufacturing / Electronics
Salary depends on experience
Posted on 03/09/18

Global electronics Manufacture seeks Two Field Service Engineer II to serve at its client site in either Malta,NY or Burlington, VT.

The company is a well established public company headquartered in Japan.

The company serves one of the largest manufacturer of electrical parts in the world.

This is an excellent opportunity to build your career at a leading company in the global market.

Field Service Engineering

? Receives service calls from customer Determines customer need or problem and responds accordingly.

? May provide over the-phone consultation and Advice to customer, may need to respond to emergency customer situation or may schedule ad repair Company's products at customer site 

? Performs preventative maintenance on Company products.

? Establishes and manages a local maintenance service structure.

? Inspects and evaluates customer usage of Company products.

? Provides training to customers in usage and maintenance of the products.

? Provides application support on Company products to customer.

? Provides liaison between customer and applications programmer for customer requests involving change in applications.

? Researches market needs and customer applications of Company products.

? Submits application report to management in a timely manner.

?Supportssales activities and establishes and maintains good relationship with customers.

? Participates in sales meetings as required.

? Provides training to other Company field service engineers as needed.

? Submits various reports, such as service reports, weekly report, and expense reports to management in a timely manner.

? Received follow-up and additional training on Company products in Japan.

?Responsible for maintaining company parts and tools.

? Effectively communicates with Japan HQ engineers regarding the products applications, technical issues etc.

?Other tasks may be assigned as needed

Requirements:

?Bachelor's degree in ElectricalEngineering or Mechanical Engineering.

?1-2years of relevant work experience valued, but entry level is also considered.

? Ability to visit Japan for a training for 2+ months.

? Japanese fluency is highly desired (at least conversational level preferred).

Other:

? Work hours Mon-Fri 40 hours/week (1hr lunch break) Flex

? Non exempt position (Not frequent overtime expected)

? There will be a training in Japan after hire for about 2-3months.

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