IWMS Solution Consultant

Jones Lang LaSalle   •  

Virtual / Travel

Less than 5 years

Posted 262 days ago

This job is no longer available.

IWMS Solution Consultant


The Solution Consultant (SC) is an individual dedicated to one of JLL’s global Fortune 500 customers with the goal of improving the overall real estate and facilities management (REFM) operations through technology and process improvement.  The SC will be client facing and responsible for supporting all Integrated Workplace Management System (IWMS) projects, helping to troubleshoot system and data issues while looking for areas of process improvement.

The SC will be expected to bring innovation and best practices to the customer to help drive improvement and gain efficiencies. This role will collaborate effectively with all levels of leadership within the client REFM organization as a means of ensuring that their strategic initiatives are met.  There is an opportunity to travel to a number of international locations working with the global deployment team.           


  • Act as the liaison between the customer REPM stakeholders and the JLL project execution team
  • Provide guidance for the customer through decision-making processes regarding cost/benefit, timelines, and operational and change management issues
  • Participate in all planning sessions often acting on behalf of the customer
  • Assist in creating documentation for:
    • ‘As-is’ and ‘to-be’ processes
    • Operating procedures
    • Key Performance Indicators and measurement criteria
    • Reporting Objectives and Solutions
    • Data gathering templates and management plans
  • Train end users on IWMS functionality and processes
  • Troubleshoot data issues in the IWMS application
  • Education of the Client regarding industry best practices when applicable Identify and follow-through on process and functionality improvement initiatives
  • Work with varying levels within the customer organization to better understand customer needs 


  • Ability to manage projects and effectively execute project specific deliverables
  • Experience in leading group presentations including end user training classes
  • Strong problem solving and analytical abilities
  • Implementation and deployment experience with ARCHIBUS, TRIRIGA, Manhattan Centerstone, Planon, or another similar IWMS system
  • Working knowledge of Microsoft Word, Excel, Project, Visio and PowerPoint
  • Min. of 3 years of industry-related experience or technology implementation experience 


  • Conceptual knowledge of Relational Databases and experience with data management
  • PMP Certification
  • Conceptual knowledge of AutoCAD, SQL, HTML, JavaScript or Crystal Reports Experience