IVR System Analyst in Pennington, NJ

$80K - $100K(Ladders Estimates)

Bank of America Corporation   •  

Pennington, NJ 08534

Industry: Finance & Insurance

  •  

5 - 7 years

Posted 30 days ago

Job Description:


Position Summary

� 3-4 Years solid experience with Speech IVR or other client/user facing systems (Online or Mobile)

� 5-6 Years hands on experience with client/user facing systems as analyst, developer, designer or tester

� 3-4 Years' experience with Call Center Technology Solutions (CTI Solutions, Reporting or Call Routing) as analyst, developer, designer or tester

� Highly proficient in:

o System Analysis

o Gap Analysis

o Traceability

o Defect Triage

� Influential, yet diplomatic with good presentation skills and the ability to communicate effectively with non-technical users/management

� Detail-oriented with solid technical writing skills

� Effective cross-organizational communication, building a bridge between business strategy/requirements and multiple development teams and service providers

� Creates and executes plans and revises as appropriate to meet the changing needs and requirements of the project

� Bachelor's Degree

Valid Through: 2019-10-12