ITSM Process / Tools Engineer in Boise, ID

$150K - $200K(Ladders Estimates)

Perspecta   •  

Boise, ID 83702

Industry: Aerospace & Defense

  •  

8 - 10 years

Posted 57 days ago

This job is no longer available.

Business Group Highlights


Defense


The Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions.


Responsibilities


Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. Were a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselvesto respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers. Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many waysnot only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter. Perspecta's talented and robust workforce14,000 strong'stands ready to welcome you to the team. Let's make an impact together.


Perspecta has an immediate need for a ITSM Process/Tools Engineer in the Boise, ID area.





Responsibilities include:

Service Management tools implementation, integration and support.

End-User Services

Understanding of ITSM Processes and Cross Functional Services

Ability to establish and manage operational cadence, governance and reporting

Service Management

End User Services

Responsible for day-to-day project execution

Project level Risk Management, Schedule Management, Change Management, Knowledge Management, Configuration Management, Quality Management, Resource Management & Effective Communication

Be the point of contact for any escalations and critical Technical assistance


Qualifications


Education and Experience Required:


High School Diploma/GED plus 14 years of relevant experience, or Associates Degree plus 12 years relevant experience, or Bachelor's Degree with 10 years relevant experience, or Master's Degree with 8 years relevant experience, or PHD with 6 years relevant experience.


Secret Security clearance required


Knowledge and Skills Required:


Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.


Has demonstrated innovation and communication of new deliverables and offerings. Has led team in the delivery of multiple deliverables across multiple technologies.


Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer's enterprise. Has contributed to the design and application of new tools. Ability to re-use existing experience to develop new solutions to take to market.


Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's Information Technology (IT) environment. Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions. A recognized expert in one or more technologies within own technical community and also at regional level. Holds a vendor or industry certification in at least one discipline area.


Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.


Ability to work in a multi technology environment with the ability to diagnose complex technical problems to their root cause. In addition to troubleshooting skills and consulting skills, has ability to summaries prognosis and impact at practice lead level. Ability to adapt a consulting style appropriate to the situation and can identify up-sell opportunities.


Be able to demonstrate a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns whilst maintaining depth in core focus area.


Ability to present within own area of expertise as part of a customer sales presentation, putting forward domain-specific information within the context of an company sales campaign. Has demonstrated ability to lead others in the gathering of requirements, designs, plans and estimates. Able to produce complete proposals for smaller engagements within own area of expertise.


Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts. Demonstrates application of technical expertise in successful engagements involving multiple disciplines.


Able to independently complete solution implementation or application design deliverables.


Able to manage a team of consultants in the completion of one or more solution requirements, architecture, or implementation deliverable.

Exceptionally Complex, Inter-Discipline, Inter-Organizational - Can perform tasks of senior level technicians, specialists, and or managers not performed at Level 3 due to the size and/or complexity of the tasks.


Leadership/ Management - May work individually or as a key member of a senior leadership team. Oversees and monitors performance across several disciplines, and when required, takes steps to resolve issues.


Provides expert guidance and direction to Government and Vendor senior level technicians and managers. Directs multiple contractor and subcontractors teams through to project completion.


DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.

Valid Through: 2019-9-20