ITSM Process Owner

Premera Blue Cross   •  

Mountlake Terrace, WA

Industry: Managed Care & Health Insurance


5 - 7 years

Posted 395 days ago

Premera is a leading health plan in the Pacific Northwest, providing comprehensive health benefits and tailored services to more than 2 million people, from individuals to Fortune 100 companies. Premera is committed to improving customers’ lives by making healthcare work better. Join us.

As an ITSM Process Owner for End User Experience Management, you will own the continual service improvement space across IT. You will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.

What you’ll do:

  • Develop and maintain one or more ITSM processes across IT
  • Identification of Critical Success Factors and Key Performance Indicators
  • Design and draft dashboards to drive continual improvements
  • Design improvements to processes, services, and infrastructure
  • Build strong relationships at all levels of the organization; Communicate the ITSM vision and the process’s strategic goals to key Stakeholders
  • Support, develop and maintain data integrity within the Apptio Cost Transparency solution

What you’ll bring:

  • Bachelor's Degree in an IT related field or four (4) years’ work experience in Information Technology
  • Six (6) years’ ITSM ITIL process experience which includes four (4) years ITSM operations experience and at least two (2) years of ITSM process management experience as well as three (3) years of experience utilizing ServiceNow or similar platform
  • Background in reporting and analytics
  • ITIL v3 Foundations certification
  • Higher level ITIL certification
  • Leanexperience
  • Apptio Experience
  • Previous process ownership experience

What we offer:

  • Medical, vision and dental options
  • Life and disability insurance
  • Retirement programs (Yes! This includes a pension!)
  • Workplace wellness programs
  • Time off to reenergize
  • Free parking
  • And MORE!