ITSM Process Consultant

Cynet Systems   •  

Cary, NC

Industry: Technology

  •  

8 - 10 years

Posted 28 days ago

  by    Anne Lee

Job Title: ITSM Process Consultant - Direct Hire / Full Time / Perm

Job Location: Frisco, TX / Cary, NC

Job Type: Full Time / Perm / Direct Hire + Benefits

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • Experience 7-12 Years.
  • To prepare project deliverable function specification and application data documents as per the ITSM tool & specific customer requirements; and, ensure that the all the tool related deliverables are achieved through consecutive testing and user acceptance.
  • To provide required presales support (RFP response, Solution Defense, Customer Presentation)
  • To thoroughly understand and analyses the IT Service Management tool to be implemented for the customer project
  • To efficiently map the customer requirements to the ITSM tool capabilities; and, design the desired process for each ITSM tool module
  • To ensure that the desired process has been signed off by process owner and accordingly prepare function specification document and application data in adherence to quality and process compliances
  • To prepare various types of testing scripts to test the tool and collaborate with other module consultants for data transfer and action triggers from correlated events in a different systems.
  • To keep oneself updated through the latest developments in concerned skill and domain functions

Additional requirement:

  • ITIL