ITSM Presales Solution Architect

Confidential Company  •  Chicago, IL

11 - 15 years experience  •  IT Consulting/Services

Posted on 07/29/17 by Emily Russo
Confidential Company
Chicago, IL
11 - 15 years experience
IT Consulting/Services
Posted on 07/29/17 Emily Russo

Job Title: ITSM Presales Solution Architect - Direct Hire / Full Time / Perm

Job Location: Chicago, IL

Job Type: Full Time / Perm / Direct Hire + Benefits

“US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”

Job Description:

  • Ability to define, articulate, estimate and cost the complete Service Management solution covering People, Processes and Tools required to setup Service Integration Framework
  • Creation of service model framework in line with RFP requirements, candidates with multi-vendor implementation experience are preferred
  • Ability to write responses to RFPs/RFIs on solutions that span service management operational areas, especially in related to Service Integration & Management
  • Strong understanding of various Line of Business, Multi-Vendor environment, Ways of Working, Cross Vendor SLAs, in a Service Integration Framework
  • Demonstrates excellent consultative solution skills during various phases of the bid
  • Ability to build plan & Service Management Implementation Roadmap and strong understanding of Project Management skills along with inter dependencies between People, Process, Tools, Vendors
  • Establishing and executing strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework across organization and related suppliers involved in Service Delivery
  • Work as part of the bid team and provide support to the functional group personnel working together.
  • Apply commercial interpretation to the technical solution to create a proposal that is sales-oriented.
  • Assist with the transformation requirements to the point of demonstrating ability to change the current state of operation to a more appropriate and standard environment
  • Develop proposals and recommendations to drive process improvement decisions

Skills, Knowledge and Experience -Must:

  • Pre-Salesexperience in Service Management, Experience in Solution design, RFP, ITSM Architecture design
  • Process development and process engineering
  • Experience leading process implementation & improvement projects
  • Process Consulting
  • Process audit, assessment and GAP analysis
  • Experience12+ years


  • Transition, Due Diligence experiencepreferred
  • Process operation and maintenance support
  • Service quality improvement through continuous process improvement
  • Experience with ITSM solutions like ServiceNow (preferred) or BMC Remedy, HPSM, etc


  • ITIL Intermediate or expert is a must
  • Pre-sales in ITSM
  • Experience in operations
  • Exposure to ITSM Tools
  • Strong documentation tools
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