Its Service Desk Analyst Iii

St Marys Regional Medical Center   •  

Lewiston, ME

Less than 5 years

Posted 236 days ago

This job is no longer available.

Job Details:

  • Three to five years experiencerequired
  • JOB SUMMARY

    Provides end-user technical support as well as enterprise level project management as it relates to all Covenant Health facilities. Consistently ensures a high degree of technical problem-solving ability and customer service in a fast-paced environment. Ensures daily service desk management through receipt, analysis and resolution of helpdesk tickets. Provides first level support for networking and application issues; escalate complex problems to the appropriate groups or staff. Troubleshoots and resolves basic Windows server issues. Establishes effective working relationship with users and converts technology concepts to business solutions. Manages multiple tasks concurrently and self-prioritizes workload to meet deadlines as an individual and in a team environment. Supports and promotes the mission and values of Covenant Health and the Catholic Health Ministry.

    JOB REQUIREMENTS

    Experience:

    Admin-level experience with Windows Server OS, Active Directory and desktop operating systems

    Solid understanding of basic networking concepts and protocols such as, TCP/IP, DHCP and DNS

    Hands-on experience with Citrix is a plus

    Working knowledge of remote connectivity with RDS, Citrix and VPN

    Experience with VoIP telephony

    Office365 administration

    Deploying/imaging desktops and laptops and performing hardware diagnostics

    Experience working in the healthcare industry is a plus

    In addition, basic and advanced training on Windows concepts will be essential

    Broad technical, functional, and industry skill base

    Extensive knowledge of MS Office Suite, MS Visio, and MS Project

    Strong written and verbal communication skills to convey information accurately

    Other Skills Required:

    Displays a positive attitude and teamwork oriented

    Sets high standards of performance for oneself

    Values internal and external users and responds to their needs as they arise

    Demonstrated ability to meet deadlines

    Ability to effectively interact between users, technical staff, and management

    Demonstrable commitment to the highest standard of ethical and professional conduct.

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