The ITS Release Coordinator at COUNTRY Financial is responsible for identifying, planning, and managing day-to-day activities of an IT Service Management process. Within Service Management one primary focus of the person in this role will be the Release Management process. The person will participate in the rotation of Release Coordinators for pre-planned Enterprise Releases. This will include scheduling, scoping, coordinating, and controlling Releases across the Enterprise and recognizing, assessing, and adjusting to changes to key items throughout the lifecycle. Releases can include new functionality being introduced by projects or programs along with application updates, infrastructure upgrades, security improvements, and operating system patches.
The person in this role plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.