ITOM Presales Engineer

NetIQ   •  


Industry: IT Consulting/Services


11 - 15 years

Posted 386 days ago

This job is no longer available.

ITOM Presales Engineer

Micro Focus, IT Operations Management, US Presales Team is seeking to identify a highly motivated and qualified individual focused on a sales engineering role to support sales team as a Presales Engineer In this role, you are the technical owner of the solution for your assigned agencies.

•Works with customer IT, LOB  and CxO management to develop an accurate understanding of business needs
•Identifies business value creation implications
•Identifies customer-wide IT and business parameters and constraints that impact the solution
•Identifies probable competition and evaluates relative company strengths
•Architects an appropriate technical solution to meet the customer's requirements
•Optimizes a solution's fit to the requirements of an opportunity plus the broader customer IT strategy
•Adapts solution design to new requirements
•Establishes the validity of a solution and its components with both short and long term implications
•Identifies the growth path , scalability options and implications for customer IT strategy and/or related LOB implications of a solution and includes these in design activities and account planning
•Optimizes a solution to maximize company competitive advantages
•Builds strong professional relationship with key IT and LOB executives globally
•Communicates the value of company technology in business terms
•Understands and addresses CxO issues in relevant business terms
•Advances opportunities through the use of effective consultative selling techniques
•Is perceived as a trusted technical advisor by the customer
•Manages problem resolution and customer satisfaction issues through strong partnering capabilities
•Articulates the details of the team's component roles in a proposed customer solution
•Actively participates with the account team in account and opportunity planning on a global basis
•Provides solution advice, proposals, presentations, and other customer communications
•Analyzes and provides support to deals in the pipeline as appropriate
•Transfers knowledge to account team
•Understands the roles and effectively directs other teams and resources within company and partners
•Identifies overlooked opportunities suggested by technical expertise
•Facilitates smooth transition from sales to implementation by orienting the appropriate teams to the solution design

•Contributions have major impact across company Regions and BU's, and strong impact on company's business
•Analyzes and leads the presales direction for the Region and/or major accounts
•Breadth of influence goes across multiple organizations within the Business and is sought, valued and used

Education and Experience Required:

•Technical University degree or Bachelor's degree;
•Typically 12+ years experience in technical consultative selling  and account management with previous Presales experience required
•Technical and solution experience in IT industry
•Experience in public sector industry required

Knowledge and Skills Required:

  • Deliver proof of concept systems to customers and demonstrate technical capabilities leveraging customer data
  • Demonstrates expert knowledge of company's technology & solutions
  • Expert knowledge with Micro Focus IT Operations Management solutions
  • Expert knowledge with Micro Focus Hybrid Cloud Management Suite and Data Center Automation Suite including Cloud System Automation, Operations Orchestration, Server Automation, Network Automation, Database and Middleware Automation, IT Business Analytics, Propel and Codar
  • Knowledge and high level understanding with ability to complete standard technology demonstration and sales engineering discussions for IT Service Management Automation and Operations Bridge Suite
  • Leverages company solutions to support customer IT strategic directions, creating extensive customer business value
  • Applies deep understanding of technical innovations & trends to solving customer business problems

Job ID 7000888