ITIL Problem Manager


Frisco, TX

Industry: Technology


Not Specified years

Posted 25 days ago

  by    Anne Lee

Job Title: ITIL Problem Manager - Direct Hire / Full Time / Perm

Job Location: Frisco, TX

Job Type: Full Time / Perm / Direct Hire + Benefits

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • Managing the lifecycle of all problems.
  • Preventing incidents from happening.
  • Minimizing the impact of unavoidable incidents.
  • Making temporary solutions (workarounds) available to incident management.
  • Developing final solutions for known errors.
  • Performing trend analysis of important services or historical incidents.
  • Problem investigation and diagnosis.
  • Identifying underlying causes of incidents and preventing recurrences.
  • Developing workarounds or other solutions to incidents.
  • Submitting change requests to change management as required to eliminate known problems.
  • Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management.
  • Creating tasks to work on the problem resolution.
  • See Creating a Task.
  • Problem resolution and closure.
  • See Resolving a Problem and Closing a Problem.
  • Analyzing historical data to identify and eliminate potential incidents before they occur.
  • Identifying users to actively monitor and oversee the problem resolution process