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IT Tier 1 Helpdesk Manager at Berea College in Berea, KY



$150K — $200K *


Technical Support, Technology Management


5 - 7 years

Job Description


The IT Tier 1 Helpdesk Manager is the technical leader for interfacing with Berea College customers and stakeholders and provides daily support of all IS&S services, including, but not limited to: enterprise business-critical services, such as Email, Calendar, Box, Portal, collaborations, user account management, as well as audio/video, mobile devices, classroom technologies, event and media services, and desktop technologies used across campus. This position provides computer systems and equipment repairs, help desk assistance, software deployment and services, classroom AV technologies, general technical assistance for hardware installation and implementation, and focused training workshops. Customer Service/TRC will also oversee major IT initiative deployments that are relevant to the Berea community.

The IT Tier 1 Helpdesk Manager is an integral part of the successful deployment of desktop computer hardware and software. The employee i

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Valid through: 7/17/2020

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* Ladders Estimates